Meddygfa Penygroes Surgery
Anonymouse 5 months ago
Bad
Appointment
BadReception
BadCleanliness
BadCare
BadRespect
BadSeen On Time
BadDisgusting Disability Discrimination
Reviewing from a different account as the surgery had reported my in-depth review, and it is currently in the appeal process. I am a disabled wheelchair user living in adapted housing. I'm so ill, I've been confined to bed for the last 8 years, completely housebound. For some unknown reason, the doctors decided to remove my housebound status. As a result, I could no longer access healthcare. When I called for an appointment, the GP would not see me. I ended up being rushed into hospital with sepsis, for an infection that could have been caught with antibiotics. I had to undergo emergency surgery. The doctors used this hospital stay to continue their discrimination. Apparently if I was able to be rushed to hospital, I was no longer housebound. This is completely against the NHS guidelines. I complained, and my complaint has raised many other issues. Lies, incorrect entries on my medical records, referrals not being done, and the worst one - a refusal to do a new wheelchair referral as requested by wheelchair services, because they quite literally could not be bothered to sign a form. This delay in my referral means I have been without a wheelchair since November 2024. I cannot access my kitchen, bathroom, child's bedroom, living room, etc. I received a letter last week, informing me that the doctors have decided to deregister me, because I complained about them. I have never met three of the GPs there, as I haven't been to the surgery since 2017! Their reasoning is that our relationship has broken down. There wasn't a relationship anyway, as they won't ever speak to, or see me! The real reason is because I'm housebound, and they don't want to do (very rare) housecalls. I am now in the process of taking legal action, as some of their lies and errors have been life-threatening, and I could have lost my life back in August due to their negligence. I would advise anyone who is registered with this surgery, to be very aware that they are an ableist, discriminatory group of people, and prey on the vulnerable and sick, because they think we are weak. I also encourage anyone who has had issues with the practice, to contact Llais, who are an advocacy service. They're helping me through the medical negligence/discrimination process. I have suffered so much over the last decade, and I'm no further on with tests, referrals, diagnoses and treatments than I was ten years ago. Their treatment of me has been nothing other than inhumane, and an animal would not have been left to suffer to the extent that I have. Deregistering me the week before Christmas with seven days notice, knowing that I am on essential medication and pain relief, which no doubt they will delay and blame it on Christmas, just says everything you need to know about them. They WANT me to suffer. They are deliberately causing a disabled person to suffer. Bear that in mind when you're looking for a GP to help you get better.
This service is utterly inadequate and fails miserably at its core function. I can easily arrange a veterinarian to visit my farm within hours, yet this medical practice seems incapable of even..
Meddygfa Penygroes Surgery
Martin L.
The front desk staff seem pleasant, yet their professional capabilities leave much to be desired.
Meddygfa Penygroes Surgery
Charlotte M.
Absolutely disastrous management. The front desk personnel are incredibly discourteous, bordering on hostile. The majority of physicians come across as pompous and completely incompetent in their..
Meddygfa Penygroes Surgery
Sophie S.
Today, I visited the clinic and encountered a receptionist with short brown hair who blatantly misled me, claiming no afternoon emergency slots were available, despite my definitive knowledge of..
Meddygfa Penygroes Surgery
Rhys J.
They exclusively serve individuals who aren't employed, completely disregarding those who are actively pursuing and maintaining careers.
Meddygfa Penygroes Surgery
Michael T.
The employees were welcoming and went out of their way to assist me.
Meddygfa Penygroes Surgery
Lily D.
Picture this scenario: I urgently request an emergency appointment, they schedule me for 10am, then I receive a call stating the GP has cancelled without providing any explanation. The call drops,..
Meddygfa Penygroes Surgery
kim sharp
I asked for a bandage to be re-dressed and the nurse refused. I asked for a routine appointment for a check up, there weren't any. I have been ring for weeks for an appointment at all hours of the..
Meddygfa Penygroes Surgery
Cat H.
Complete disregard for patient care, utterly shameful
Meddygfa Penygroes Surgery
Marie A.
Called twice today, phone rang endlessly from morning until finally connecting at 8:35, only to be informed all appointments were booked and advised to visit the emergency department instead.
Meddygfa Penygroes Surgery
john m.
absolutely mind-blowing that after two years of being here, they haven't managed to properly organize my complete documentation, instead leaving my files scattered in a box upstairs. seems like..
Meddygfa Penygroes Surgery
Davros M.
I've experienced multiple instances where they abruptly disconnect calls while I'm waiting in the queue, and I've wasted entire mornings trying to get through, only to be told they're at capacity..
Meddygfa Penygroes Surgery
Upside d.
The physician's overconfidence and dismissive attitude led to my friend's tragic death, as medical staff repeatedly insisted nothing was amiss. I'm uncertain whether this doctor remains employed,..
Meddygfa Penygroes Surgery
P T.
Are they even capable of picking up the phone? I've tried calling 110 times without success. This can hardly be considered acceptable customer support by any standard.
Meddygfa Penygroes Surgery
David H.
I was taken aback and bewildered by the critical feedback about this medical center. For numerous years, they have provided exceptional care to both myself and my family, demonstrating remarkable..
Meddygfa Penygroes Surgery
Mandy C.
After countless attempts—well over 400 calls—I tried reaching a physician starting just before 8 AM, only to find the phone line consistently blocked. This level of service is completely..
Meddygfa Penygroes Surgery
Anonymouse
Very little chance of getting an appointment. Huge queues for telephone calls and usually cut off after half an hour or so. Very little help if you do manage to get through. I have managed to make..
Meddygfa Penygroes Surgery
Arooj Z.
Absolutely terrible surgical practice with zero availability, regardless of when you attempt to schedule. Morning or afternoon calls yield no appointments. Even if, by some miracle, you secure a..
Meddygfa Penygroes Surgery
leighton d.
Their customer service is completely unresponsive, with perpetually busy phone lines that make scheduling an appointment virtually impossible. It appears they have little concern for patients'..
Meddygfa Penygroes Surgery
Saucy G.
The glowing reviews seem fabricated, as the medical staff appear incompetent. My general practitioner directed me to obtain an x-ray at St. David's hospital, emphasizing the specific location...
Meddygfa Penygroes Surgery
Marcus D.