The Villa Street Medical Centre
Francesca M. 7 years ago • From Google
Bad
Dismissed and disbelieved about chronic pain
I had a very poor experience at this practice. In 2014, I experienced significant back pain and was initially told it was psychological in nature. After seeking a second opinion and undergoing imaging, I received a diagnosis of degenerative disc disease and osteoarthritis with a protruding disc affecting a nerve. I underwent surgery in November and had some relief for a period. Following the birth of my child in 2016, I registered at this practice due to its convenient location. My back pain returned severely, and I attended physiotherapy sessions, though the exercises seemed to worsen my condition rather than improve it. The practice also suggested acupuncture, but I was unable to attend the appointment due to mobility issues and couldn't reschedule. During consultations, I felt the clinician was dismissive of my pain and suggested I was exaggerating my symptoms to obtain medication. To demonstrate I was not dependent on pain relief, I stopped taking my prescribed medication for a month, enduring considerable daily pain as a way to prove this point. I recently attended a specialist appointment where the consultant reviewed my medical history and expressed concern about my management. I was prescribed appropriate pain relief and muscle relaxant medications at therapeutic doses. When I requested my routine prescription from the practice following this specialist appointment, I was informed the next day that one of the clinicians was reducing my pain medication, despite me only receiving minimal doses. This made me feel further stigmatised and left me without adequate pain management. I will not be returning to this practice. A staff member also made comments about medication duration that contradicted what I know from my own experience and that of others I know who take similar medications long-term. This practice appears to forget their role as general practitioners and not specialists. Patients should not be made to feel judged or left in pain due to assumptions. I believe the standard of care provided fell short of what should be expected, and I intend to pursue this matter further.
I am very pleased to have registered with this GP practice as the clinical staff are exceptionally caring and professional. The reception team are equally excellent. My overall experience has been..
The Villa Street Medical Centre
Peter G.
Excellent service with consistently helpful staff who maintain a high level of professionalism throughout.
The Villa Street Medical Centre
Rosemary C.
This is the finest healthcare facility I've attended. The entire team, from front desk personnel to clinical staff, provided excellent service!
The Villa Street Medical Centre
Zakir M.
Excellent healthcare provider - strongly suggested to others
The Villa Street Medical Centre
Damien R.
Excellent GP practice that I've attended. The team demonstrated kindness and worked efficiently throughout my visits.
The Villa Street Medical Centre
Lauren B.
Excellent experience at this practice. I would highly recommend them to others. The service was efficient and the team demonstrated genuine care and attentiveness to my concerns. Very grateful for..
The Villa Street Medical Centre
Chris t.
Excellent experience. The setting was pleasant and welcoming. The clinical staff were friendly and approachable. Appointments ran punctually as scheduled.
The Villa Street Medical Centre
Maria M.
Poor experience with the reception team.
The Villa Street Medical Centre
Antonio R.
I would like to express my gratitude to the healthcare professional at this practice. They have demonstrated genuine compassion and attentiveness in their care. They have been supporting both me and..
The Villa Street Medical Centre
Mostafa A.
The service fell short of expectations, with communication issues being a significant concern. Promises to follow up were frequently not fulfilled, requiring repeated requests for assistance. The..
The Villa Street Medical Centre
Holly H.
This practice has been the best I've experienced. Appointments are readily available, the clinical staff are pleasant and professional, and the phlebotomy team are particularly efficient and..
The Villa Street Medical Centre
Samsam G.
It was my first time visiting the GP for a sensitive health concern, and I was quite anxious and overwhelmed with worry and uncertainty. However, I was fortunate to be seen by a clinician who was..
The Villa Street Medical Centre
J P.
The staff at this practice are exceptionally professional and compassionate individuals. Every interaction has been positive and reassuring. The administrative team members are particularly helpful..
The Villa Street Medical Centre
B B.
I've been attending this excellent GP surgery for several years. The reception team are friendly and approachable, and the clinical staff are all outstanding. I've received very compassionate care..
The Villa Street Medical Centre
Pablo T.
I've been in this area for a few years now and it seems to me this is a decent GP practice by local standards. The waiting times are very short, most of the clinical staff are satisfactory, though I..
The Villa Street Medical Centre
Charlotte E.
Excellent healthcare providers at this practice. The telephone lines are straightforward to access, the front desk team are exceptionally accommodating, and every encounter with the clinical staff..
The Villa Street Medical Centre
Francesca M.
I had a very poor experience at this practice. In 2014, I experienced significant back pain and was initially told it was psychological in nature. After seeking a second opinion and undergoing..
The Villa Street Medical Centre
ali f.
This is a really excellent medical practice.
The Villa Street Medical Centre
Zubair A.
The clinical team members appear to perform their duties competently, however the reception and administrative personnel fall considerably short of expectations. They tend to be evasive, employ..
The Villa Street Medical Centre
Francesca J.
The medical professionals at this practice are excellent, and the reception team are equally impressive. I feel very fortunate to have found this surgery.
The Villa Street Medical Centre
Onome O.