The Hollies Surgery
JR
Jenny R. one year ago • From Google
Poor
I've encountered substantial difficulties obtaining the necessary support from The Hollies Surgery. My experience with moderate to severe IBS symptoms and mental health issues has been marked by unproductive interactions with the GP. In the past, I was prescribed medication that significantly worsened my IBS symptoms. When I attempted to discuss these concerns, the GP dismissed them entirely. Although I've discontinued the medication, I feel compelled to highlight this issue to prevent similar experiences for future patients. One Community Mental Health Nurse (CMHN) provided some helpful guidance, but their recommendations were not endorsed by the broader practice team. I'm deeply worried about the practice's limited understanding and support for patients with complex medical needs like mine. The recommended treatments have been ineffective, and I've experienced significant challenges in scheduling appointments and receiving timely responses to my communications. My medical records have additional problematic aspects, including missing information and numerous inaccuracies. The records only contain information from 2021 onwards, despite my longer history with the surgery dating back to 2018. An inexplicable reference to 2001 further compounds the record-keeping issues, raising serious concerns about the potential impact on my healthcare. Moreover, I'm concerned that critical medications from around 2018, including laxatives, sertraline, and the subsequent transition to fluoxetine, are not accurately documented in my medical records. This omission raises significant questions about the comprehensiveness and reliability of my medical history, which is crucial for providing appropriate care. As an individual with anxiety and ASD, verbal communication is challenging for me, and I find the appointment booking process and consultation interactions overwhelming and stressful. I sincerely hope The Hollies Surgery will carefully consider my concerns and actively work to enhance their services for patients in similar situations.
helen d.