North House Surgery
Dean L. one year ago • From Google
Bad
Dismissed and left without proper investigation
While I previously left a positive review of the surgery, I feel compelled to revise my assessment following recent experiences. Since experiencing a significant incident in July 2023, I have been unable to work or manage basic physical activities. Imaging investigations have identified spinal and hip-related findings, though subsequent results appeared contradictory. Despite repeatedly requesting support to return to normal functioning, I have felt let down by the care offered. The medication options presented have not been suitable for me, and requests for targeted joint injections have been declined. The physiotherapy provided at the practice has continued throughout, but I have not been offered specialist musculoskeletal physiotherapy or received thorough investigation into the underlying cause of my symptoms, which would help me pursue appropriate self-management strategies. Most concerning is an incident in February when a clinician made the decision to discontinue a medication I had been taking for twelve years, withdrawing it over just one week. This rapid cessation resulted in significant adverse effects including sleep disturbance, emotional distress, and worsening pain symptoms. I believe this approach was inappropriate and poorly managed. I have lost confidence in the care I have received at the practice. A recent comment comparing my situation to something not worth investing in has further undermined my trust. My overall faith in the healthcare system has been significantly shaken by these experiences.
Managed to secure an appointment in just a couple of days, which was excellent. The team at the health centre were fantastic and I would certainly return to see medical professionals there again.
North House Surgery
stephen l.
Called early this morning and managed to secure an appointment shortly after, which was excellent service.
North House Surgery
stephen l.
The entire team here provides excellent service.
North House Surgery
Linda D.
My elderly relative lives independently and I provide support from overseas as much as possible. I have consistently found the practice team and clinicians to be exceptionally supportive and the..
North House Surgery
Rozalynd B.
Extremely competent and well-conducted.
North House Surgery
Paul H.
What a frustrating experience! I called the surgery this morning and received a callback to arrange an appointment. I attended the surgery at the scheduled time for my visit. However, at reception,..
North House Surgery
janet a.
Excellent service at North House Surgery. The appointment for my vaccination was very well organised and efficiently run. Much appreciated.
North House Surgery
Nigel B.
Consistently supportive and accommodating.
North House Surgery
Barbara S.
Received a prompt response and was able to have a telephone appointment with an imaging scan offered on the same day. The practice is excellent and the team members were friendly and courteous. Very..
North House Surgery
Gel G.
Healthcare is provided at no cost, so complaints seem ungrateful. In other countries like the USA, lacking insurance means remaining unwell and suffering, or depleting your savings and assets to..
North House Surgery
Duncan B.
The staff at this practice could benefit from improving their interpersonal approach. The reception team came across as unwelcoming and dismissive during my visits. The waiting area appeared poorly..
North House Surgery
nigel k.
The practice has cancelled my appointments on multiple occasions.
North House Surgery
Mark A.
Attempting to secure an appointment with a medical professional feels extraordinarily difficult.
North House Surgery
Mr G.
I requested a fitness note from this practice. The copy I received was of poor quality, with a stamp that was difficult to read and smudged. My employer did not accept it. I asked for a replacement..
North House Surgery
Chloe C.
I have consistently had negative experiences at this practice since registering there. Obtaining appointments has proven extremely difficult, despite following the recommended procedure of calling..
North House Surgery
Joe M.
The reception team were excellent and provided great assistance with setting up online NHS services. The clinical staff I encountered were professional, supportive and pleasant to interact with.
North House Surgery
Anna G.
It's frustrating that before I even call at just before 8 am, I anticipate being asked to attend a different location. I've also been informed that certain conditions aren't handled at this surgery...
North House Surgery
Hannah L.
I had a disappointing experience with the reception team today. When I called, I was initially first in the queue, though I recognised they were busy. However, the call was disconnected shortly..
North House Surgery
Sarah Y.
The reception team are welcoming and respectful, providing appointment times that suit your circumstances. The clinical staff are skilled and the practice offers valuable additional services..
North House Surgery
Joan M.
I really appreciate the efforts of the entire team who carried out my husband's test despite him arriving an hour late for his appointment. Thank you for your continued dedication and excellent..
North House Surgery
Amy N.