Lindisfarne Health - Berwick
Warren H. 3 months ago • From Google
Bad
Dismissed concerns and avoided taking responsibility
I attended this practice for approximately eight months and found the standard of care to be disappointing. I visited on two separate occasions with different concerns and was informed there was nothing amiss on both occasions. After obtaining second opinions elsewhere on both instances, I decided to lodge a formal complaint. Since then, I feel my concerns have not been adequately addressed and that my feedback has been dismissed. I have become aware through conversations with others that some practices appear to operate with outdated approaches and use administrative barriers as a way to limit patient access, particularly when facing organisational pressures. This practice appears to exemplify these issues.
I am extremely grateful to the entire team for the excellent care provided to my family members during their vaccination appointments. They have now completed their full vaccination course, and the..
Lindisfarne Health - Berwick
Warren H.
I attended this practice for approximately eight months and found the standard of care to be disappointing. I visited on two separate occasions with different concerns and was informed there was..
Lindisfarne Health - Berwick
Ivana P.
This is a pleasant GP practice where contacting reception by telephone consistently helps address my concerns. I believe the team makes a genuine effort, particularly given recent circumstances, and..
Lindisfarne Health - Berwick
Happy D.
I have experienced difficulty submitting an online consultation request due to the system becoming unavailable shortly after it appears to be accessible. Despite attempting this on multiple..
Lindisfarne Health - Berwick
Pat A.
I tend to avoid visiting unless it's absolutely necessary. However, the reception team are consistently helpful and courteous, as is the clinical staff.
Lindisfarne Health - Berwick
Maggie C.
I was disappointed with the approach taken during a recent phone consultation. The clinician came across as dismissive and questioned my account of previous treatments, suggesting they hadn't..
Lindisfarne Health - Berwick
Mariusz W.
You'll encounter a mythical creature before you see a medical professional at this clinic. Multiple staff members were present at reception, yet no doctor was available.
Lindisfarne Health - Berwick
Ian W.
I visited the surgery this morning after attending another department to have a medical dressing changed. I called in to request a callback from a clinician regarding a separate health concern. A..
Lindisfarne Health - Berwick
Jimmy M.