WH

Warren H. 3 months ago • From Google

Rating

Bad

Dismissed concerns and avoided taking responsibility

I attended this practice for approximately eight months and found the standard of care to be disappointing. I visited on two separate occasions with different concerns and was informed there was nothing amiss on both occasions. After obtaining second opinions elsewhere on both instances, I decided to lodge a formal complaint. Since then, I feel my concerns have not been adequately addressed and that my feedback has been dismissed. I have become aware through conversations with others that some practices appear to operate with outdated approaches and use administrative barriers as a way to limit patient access, particularly when facing organisational pressures. This practice appears to exemplify these issues.

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