Westcotes Gp Surgery

Needed to speak with a clinician urgently regarding an alternative medication because my usual prescription was unavailable, but I was told to call back on Monday and my call wasn't taken despite it..

Telephone communication could be improved

Following a prolonged period without a diagnosis for my symptoms, I have experienced considerable difficulties with this practice.

Excellent standard of attentive and competent care provided.

This was my worst experience. I had an appointment scheduled for the afternoon and was called in approximately one and a half hours after the scheduled time.

I attended reception in the morning with an urgent health concern affecting my throat and voice. I explained the severity of my situation and requested to be seen by a clinician that day. I was..

Excellent community medical centre

I have been attending this practice for over a decade and have consistently found them to be very welcoming. The clinical team are skilled and the support staff are genuinely helpful and friendly.

The facility itself is satisfactory, with good cleanliness and organisation. However, the reception staff came across as dismissive and indifferent. They seemed unwilling to assist, even though it..

The service fell short of expectations. I experienced difficulties when attempting to book appointments through reception, with calls being disconnected. Following written complaints I submitted, I..

The staff experience was disappointing, with unhelpful interactions throughout. The team appeared dismissive and unwilling to provide proper assistance. There were consistent difficulties with basic..

Not a helpful experience at this practice👎👎

There can be challenges with the appointment system at this practice. If communication issues occur during a scheduled call, the appointment may be marked as completed rather than rescheduled,..

I had a disappointing experience with the reception staff, who I found to be unhelpful.

Local medical practice. The team were supportive and accommodating, though all services require advance booking to be seen.

I have been attending this practice for several years and have consistently had positive interactions with the clinical and administrative staff. They have always been courteous and supportive..

This practice ranks among the more challenging surgeries to access in the area. Attempting to reach them during opening hours proves difficult, as the phone lines are frequently engaged. When..

Excellent service overall. I rang in the morning seeking medical guidance and was promptly scheduled for a phone consultation, with the clinician getting back to me within an hour. The prescription..

I would not suggest this practice to others, as following the submission of a formal complaint, my family's registration was terminated.

A pleasant family medical practice.