Elm Hayes Surgery
PK
Prativa K. 4 months ago • From Google
Bad
Attended an appointment recently regarding lower back pain that had become quite severe, to the point where I accidentally burned myself while applying a heat pad. The clinician made comments that felt sarcastic in nature, referencing my ability to walk and move, and even mimicked certain movements in a way that seemed dismissive. I tried to clarify that my discomfort was in my back rather than my legs, but this didn't seem to be taken seriously. Although certain movements and walking did cause me pain, these concerns appeared to be treated lightly. I felt obligated to attend the appointment in person despite my condition, as this was necessary for my check-up. Given that my work involves significant physical demands, I was hoping for a thorough assessment and proper management of the issue, rather than just temporary relief, especially since I had experienced similar problems previously. The approach felt unprofessional, particularly regarding how my medical history was documented with language that seemed exaggerated. When a patient seeks help, it's important that their own experience of their symptoms is acknowledged rather than compared to other conditions or situations. Pain is individual and significant regardless of its cause. Patients don't attend appointments without good reason, so I would hope for greater respect and understanding in future interactions.
J A.