Central Gateshead Medical Group

I had an excellent experience during my recent visit. I had made an appointment due to significant abdominal and back discomfort and saw a clinician who conducted a thorough examination and..

Would give a lower rating if possible. I have been attempting to contact the practice for an extended period, but the phone lines consistently appear unavailable. Meanwhile, the reception staff seem..

This is my GP practice and they are very supportive. All of the staff members there are helpful.

I have been a patient at this practice for a considerable time, and I have noticed a decline in the quality of care. The clinicians appear reluctant to engage with my concerns, and obtaining an..

The appointment waiting times are frustratingly long, often several weeks out. Getting seen requires calling first thing in the morning, and even then there is no certainty of seeing your preferred..

The clinical staff I have encountered have consistently been pleasant and courteous. However, the practice is significantly hindered by appointment availability and the demeanor of the reception..

I have found this practice to fall significantly short of my expectations. I would prefer to register elsewhere for myself and my young child, however other surgeries in the area are not currently..

I had a scheduled appointment today at 2.15pm. I arrived and checked in at 2.10pm, but by 2.50pm I still hadn't been called in to see the clinician. When I spoke to the receptionist, they apologised..

The medical staff are approachable, supportive and responsive to concerns. Appointments are consistently available without lengthy waits. This practice has provided an excellent standard of care..

Pleasant healthcare facility, though appointment scheduling can take a while xxx

The reception staff were unhelpful and discourteous. Appointments were cancelled multiple times without adequate notice. There were significant delays in scheduling routine tests. The appointment..

Obtaining an appointment at this practice proves to be extremely difficult.

On a serious note, there were concerns about a significant medical condition not being identified during an appointment, which subsequently required extensive hospital treatment and multiple..

Obtaining an appointment has become more challenging in recent times, as the process now requires completing an online form. The practice will contact you by phone to schedule a consultation if they..

I am unable to provide feedback on the clinical care as I have not managed to secure an appointment. The booking system only permits same-day reservations at 8:30am, and missing this window means no..

The telephone lines are frequently engaged, and when they do become available, calls go unanswered for extended periods. It is difficult to reach anyone or arrange an appointment through this..

Experienced difficulty obtaining a medication refill after supplies ran out. Made multiple attempts to contact the practice over several days without receiving a response. Frustrated with the lack..

Spent over two hours waiting on hold only to reach number three in the queue before being told nobody was available and the call was disconnected. I have been attempting to secure a telephone..

I was unable to receive the assistance I needed. When I attempted to arrange an appointment through the booking system at 4pm, I was informed that appointments could not be scheduled at that time..

The staff members are friendly and professional, and they make genuine efforts to assist patients during challenging times for the healthcare system. The system for obtaining same-day emergency..