East Hill Surgery
CH
Chay H. one year ago • From Google
Poor
I feel quite let down by this practice, despite having been a patient here since childhood, and I am now considering moving to another surgery. Last year, I was discharged without antibiotics for a severe respiratory infection, which deteriorated that evening and required me to call an ambulance to hospital. This year, I have experienced similar chest issues and was again sent home with only pain relief medication, no antibiotics, and subsequently required hospital admission for a serious respiratory condition with additional complications. I am disappointed that on the few occasions when I have genuinely needed support, my concerns have not been taken seriously enough. I feel my symptoms were not investigated thoroughly before being sent away. While basic assessments such as listening to my chest and taking my temperature are helpful, I only attend when I am genuinely worried about my condition worsening, and I do not feel adequately heard or supported. I have given two stars primarily because the appointment booking process is quick, but this feels meaningless when my health concerns are not treated with appropriate seriousness. The practice is aware of my respiratory history and should understand that respiratory illness requires careful consideration rather than dismissal. I feel this should have been handled differently.
Allie H.