TA

Teresa A. 8 years ago • From Google

Rating

Bad

Dismissive appointment left us feeling unheard and belittled

The most disappointing experience my spouse and I have encountered. Having recently relocated to the area and this being the most convenient option, we completed the necessary registration documentation. We attended our initial appointment today, which was described as a review, though it felt rushed, dismissive, and deeply disrespectful. Although we were seen slightly behind schedule, the primary concern was the manner in which we were addressed and treated, which we found wholly unacceptable. From the outset, there appeared to be little genuine interest in understanding our needs, with suggestions instead that our current medications would likely require adjustment or potentially be discontinued. We were also told that our respective health conditions should not prevent us from working. Both my spouse and I manage significant ongoing health concerns and require ongoing pharmaceutical support, along with specialist care for additional medical issues. This is presented as an NHS facility, not a private establishment, yet the experience suggested otherwise. We have decided we will not be returning to this practice. The approach taken regarding our medications and overall medical care left us feeling that our wellbeing had been compromised.

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