Chadwick Practice

My family and I registered with this practice around two months ago. The experience has been remarkably different from our previous healthcare provider. I was impressed by how promptly calls are..

The telephone lines during the early morning hours appear to be consistently busy, with calls either not connecting properly or resulting in engaged tones. When contact is eventually made,..

Disappointing experience overall, with unhelpful reception staff and unfriendly clinical staff. When concerns were raised, the response was dismissive. The treatment of elderly patients appeared..

Extremely poor telephone accessibility. I attempted numerous times over several minutes to reach the practice to cancel an appointment, only to encounter continuous busy signals. After finally..

The practice provided excellent care before the pandemic and there were no complaints at that time. Since then, accessing appointments has become significantly more difficult. Appointments now..

A capable practice with pleasant and knowledgeable staff, though accessing appointments has become increasingly challenging. The telephone booking system involves lengthy waiting times in queues,..

I was disappointed by the manner of the front desk staff during my visit. The receptionist appeared dismissive and lacked empathy when dealing with another patient who was struggling to arrange an..

I experienced an issue with ear blockage and attempted home treatment for a fortnight without success. When I contacted the practice to arrange an appointment hoping to receive a specific procedure,..

Extremely difficult to get in touch with, and when contact is made, the assistance provided falls short of expectations.

Following over two years of experiencing what I perceived as disrespectful and offensive conduct during consultations, I found myself seeing the same clinician again due to an unplanned appointment..

I have consistently had no difficulty obtaining appointments with clinical staff members. The reception team has always been pleasant and welcoming. I have been a patient at this practice for..

I waited in a queue for an extended period only to be informed that no appointments were available that day, which I found frustrating.

My family and I have consistently had good experiences at this practice. The team members are courteous, welcoming and well-informed. There have been occasions when I've needed to hold on a..

Registered with this practice several months ago. I find the service to be excellent. The clinical staff and reception team are considerate, friendly and very supportive, as well as being easy to..

I have been a patient at this practice for many years and have consistently had a positive experience. The team members are always courteous and supportive, and I find the clinicians approachable..

There is often a wait, and while I have not experienced issues with the clinical staff, I was unhappy about being removed from the practice following a single missed appointment.

I attempted to call at the designated time in the morning as instructed, but was unable to reach anyone until nearly an hour later. When I finally got through, I was informed that no appointments..

I would like to praise this practice for the excellent organisation of the vaccination clinic today. All patients were attended to promptly and the entire team demonstrated helpfulness throughout...

I would rate this experience much lower if possible. I attempted to contact the practice at the recommended time in the morning, but found the telephone lines consistently engaged and difficult to..

Disappointing experience with the appointment booking system. The practice requests calls between 8:30 and 9am to schedule appointments, but even when calling early in the queue, availability runs..