Sleights & Sandsend Medical Practice
3 months agoClaire R. 4 months ago • From Google
Bad
Dismissive approach left me unheard
The service provided fell short of expectations, with staff appearing dismissive and unengaged. The consultation experience was unsatisfactory, with suggestions that seemed inadequate. The diagnostic process took several months and did not meet the standard of care I would have hoped for. Overall, I found the experience disappointing.
Sleights & Sandsend Medical Practice
3 months agoThank you for your feedback. We are sorry to read about your concerns. We take all comments about our service very seriously. However, we are unable to identify the circumstances described in your review. Due to patient confidentiality, we cannot discuss individual matters publicly. If you believe your comments relate to our practice, we would encourage you to contact our Practice Manager directly so we can look into this fully. You can do this by calling the surgery or by emailing. We also follow the NHS complaints procedure, and details of how to make a formal complaint are available on our website. We are committed to providing safe, high-quality care and welcome the opportunity to investigate and respond appropriately.
A reliable neighbourhood medical practice that serves its community well.
Sleights & Sandsend Medical Practice
Sandra Y.
The entire staff at this practice demonstrates a collaborative and helpful approach, with all team members from reception through to clinical staff working together effectively to offer support and..
Sleights & Sandsend Medical Practice
Elaine F.
I wish I could have given a lower rating.
Sleights & Sandsend Medical Practice
David T.
I appreciate your kind words very much.
Sleights & Sandsend Medical Practice
Elizabeth B.
Excellent experience throughout. From my initial telephone contact, the reception staff member was exceptionally helpful. When the clinician called to discuss my concerns, they were very kind and..
Sleights & Sandsend Medical Practice
Heather C.
Consistently friendly and supportive throughout my time as a patient. I have been attending this practice for over four decades and have consistently had positive experiences without any concerns.
Sleights & Sandsend Medical Practice
Claire R.
The service provided fell short of expectations, with staff appearing dismissive and unengaged. The consultation experience was unsatisfactory, with suggestions that seemed inadequate. The..
Sleights & Sandsend Medical Practice
Allison C.
The team at this practice consistently demonstrates helpfulness and courtesy. The waiting area is maintained to a high standard and creates a welcoming atmosphere. All clinical staff members conduct..
Sleights & Sandsend Medical Practice
Nick C.