CB

Carmen B. 3 years ago • From Google

Rating

Bad

Dismissive attitude during appointment consultation

Unethical approach I registered with this practice as I needed medical attention following recent episodes of chest discomfort. After completing the registration process, I scheduled an appointment with a clinician at the practice. I was deeply troubled by what I perceived as an arrogant and dismissive demeanor during the brief consultation. The clinician mentioned a £20 charge for a specialist referral and when I questioned the justification for this fee, the explanation shifted from administrative costs to printing expenses before the clinician abruptly left the room, stating they had no time for concerns and that the referral could be declined if I preferred. It appeared that preparing a referral letter to a private specialist incurred a charge, whereas a referral to an NHS specialist would be provided at no cost. I left feeling shocked and deeply distrustful of my healthcare experience. As a regular taxpayer who seldom relies on NHS services, I felt compelled to share this experience to inform others considering registering with this practice.

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