AA

Alex A. 7 years ago • From Google

Rating

Bad

Dismissive attitude made appointment feel unwelcome

The healthcare professional I consulted today provided an experience that fell significantly short of expectations. While I acknowledge the practice was busy and appointments were running behind schedule, this does not justify the manner in which I was addressed. The interaction felt dismissive and impatient, with a tone that came across as judgmental regarding my decision to seek medical attention for symptoms that had persisted for several days. Although a physical examination was conducted, the consultation focused largely on discouraging future visits to the practice for similar concerns. Despite what may be considerable clinical knowledge, the interpersonal approach during the appointment was disappointing. As a result, I intend to minimise my visits to this practice where possible, or alternatively request to see a different clinician in future. I should clarify that this feedback pertains specifically to my experience with the doctors; the nursing staff at the practice have consistently demonstrated friendliness, attentiveness, and genuine care.

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