The Spitalfields Practice
Fahmida F. one year ago • From Google
Bad
Dismissive Doctor Yelled and Insulted Me
My encounter with Dr Anwara Ali was not only unprofessional but also profoundly traumatic, and I feel compelled to share my experience. Upon arriving for my appointment, I was forced to wait approximately 45 minutes beyond my scheduled time. During this period, I observed Dr Ali arriving late and entering her office 30 minutes after my designated appointment time (3:30pm). When I was finally called in, it was evident that Dr. Ali was already in a visibly agitated state, seemingly due to personal issues unrelated to work. Unfortunately, this negative attitude appeared to be directed towards me, despite my urgent medical needs, which had prompted me to seek immediate assistance based on 111 service advice. Throughout the consultation, Dr. Ali was dismissive and devoid of empathy. She consistently interrupted me and demonstrated no inclination to listen to my symptoms. I felt intimidated while attempting to explain my condition, and she callously remarked that I was "wasting her time." Her lack of compassion escalated when I requested medication to be sent to the nearby pharmacy, given my nominated pharmacy's inconvenient location. Her response was shocking: she declared that "people like you make the world worse," which was not only inappropriate but deeply hurtful. I was left feeling humiliated and on the brink of tears. Moreover, Dr. Ali explicitly told me never to book an appointment with her again, despite this being an emergency referral. When I mentioned my intention to file a complaint, she brazenly challenged me, asserting that it would make no difference because she is "very popular around here." This dismissive attitude only intensified my distress. As I left the room, her shouting was so loud that the facilities manager could hear her, leading me to console him and inquire about complaint submission procedures. I want to emphasize that this experience has left me feeling vulnerable and frightened. Dr. Ali boldly dared me to complain, seemingly confident in her immunity from consequences. This is not an isolated incident of her unprofessional conduct. I will be escalating this complaint to NHS England, the CQC, and GMC, as I believe a simple apology is entirely inadequate. As a public servant, I expect significantly better treatment from healthcare professionals, particularly when dealing with vulnerable patients. Therefore, I am advocating for severe consequences against Dr. Ali to prevent other patients from experiencing similar humiliation and disrespect.
Your well-being and existence are treated as a mere punchline, and if you dare to show concern, you're supposedly squandering taxpayer resources. This encapsulates the essence of my recent telephone..
The Spitalfields Practice
Mike M.
Dr. Laura demonstrates exceptional compassion as a healthcare professional, taking ample time with patients and meticulously addressing their medical needs and worries. Since she is only present at..
The Spitalfields Practice
Salma X.
The service here is absolutely appalling - steer clear if you value your time and respect. When my GP referred me for an ultrasound, I wish I'd gone elsewhere. The female technician upstairs, a..
The Spitalfields Practice
Lynda L.
Terrible positioning of the facility, ground floor staff completely disregard patients, upper level has no proper reception area just forcing people to sit idly, I'll absolutely decline if Mile End..
The Spitalfields Practice
Ana M.
Phone consultation turned sour when the doctor dismissed my concerns and abruptly ended the call. She claimed my language wasn't clear, instructing me to use Google for clarification. While I might..
The Spitalfields Practice
Sarosh F.
I scheduled approximately three appointments with them, exclusively during critical health situations (as an international student). While they provide appointments, obtaining a face-to-face..
The Spitalfields Practice
suzanne S.
Despite the previous negative feedback, my experience was quite different. I had two appointments yesterday in the ENT department. The reception staff greeted me warmly with genuine smiles. My first..
The Spitalfields Practice
Nishat Z.
As a pregnant woman dealing with gestational diabetes, I'm facing a critical issue with my test strip supply. My routine requires checking sugar levels 4 times daily, which means using 100 test..
The Spitalfields Practice
Hangye L.
The staff at the front desk were courteous, yet the medical centre persistently reached out for an unnecessary check-up, disregarding my existing medical documentation. Despite having a chronic..
The Spitalfields Practice
Alexander H.
I recognize that individual encounters can vary. Nevertheless, I find myself unable to connect with the critical feedback shared by others. My personal interaction was consistently courteous and..
The Spitalfields Practice
S H.
I observed reception employees yelling at patients, incredibly irritated when asked about room locations. The level of rage was appalling - they seemed ready to physically assault the..
The Spitalfields Practice
Edvin D.
Absolutely dreadful medical practice with an incompetent doctor and a completely unhelpful front desk staff. The entire experience was a total disaster from start to finish.
The Spitalfields Practice
Merel M.
Had a pleasant visit overall. The staff, especially Dr. Sandra, were welcoming and approachable. While the wait was considerable - around 50 minutes past my appointment time - this seems typical for..
The Spitalfields Practice
London2infinity L.
I have no significant grievances since scheduling an appointment is consistently possible by calling early at 8:45 AM. While healthcare providers are experiencing widespread challenges, I've heard..
The Spitalfields Practice
Alin B.
For being just 7 minutes behind schedule, they completely canceled my appointment. It seemed like the nurse was eager to dismiss me. From what I observed, the hygiene standards are extremely poor. I..
The Spitalfields Practice
Stay E.
Absolute nightmare! They've canceled my scheduled visit five separate times, and I've been left hanging for a total of four months. This is completely unacceptable and totally unprofessional.
The Spitalfields Practice
张可心 张.
Terrible customer service and complete lack of productivity.
The Spitalfields Practice
Esther D.
The staff at The Spitafields Practice are completely unhelpful. Their approach is extremely bureaucratic and totally inflexible. Switching medical practices should not result in losing access to..
The Spitalfields Practice
Paul C.
I take issue with several remarks made in the previous comments. My experience revealed that the personnel were attentive, notably supportive, and highly competent. The consultation process and..
The Spitalfields Practice
aklima b.
The quality of this medical practice has been rapidly deteriorating. One would expect a general practitioner to maintain impeccable cleanliness, but sadly, that's far from reality. The level of..
The Spitalfields Practice
Mimi I.