BW

Bm W. 9 months ago • From Google

Rating

Bad

Dismissive doctors and slow complaint response

Over the past year, this medical practice has significantly deteriorated. I've encountered multiple instances with male physicians where my chronic health concerns have been minimized and I've been addressed in a condescending manner. When fortunate enough to see a female doctor, the care quality notably improves, though the administrative staff frequently disregard patients' scheduling preferences and specific requirements. I've submitted a formal complaint regarding substantial inaccuracies in my medical documentation and records. Despite Omnes Healthcare's promised 30-day resolution window for complaints, I remain without any response as of September, following my initial complaint in April. I do want to acknowledge that I've experienced genuinely exceptional interactions with nurse Cristina and Julia at reception, as well as a recently positive consultation with Dr. Ijeoma Ojiaku.

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