DD

Diane D. 3 years ago • From Google

Rating

Bad

Dismissive GP left me feeling unheard about pain

I called the practice this morning and was asked whether my situation was an emergency, as there was limited staffing available due to absences. After explaining my concerns, I was told a clinician would call me back. I've now spoken to a clinician I've had previous negative experiences with, as on a past occasion I felt they were dismissive of my concerns, only for me to be admitted to hospital the following day and subsequently miss six weeks of work. During today's call, I again felt my symptoms were not taken seriously. I'm experiencing significant pain, and was told that without a confirmed infection, they couldn't provide treatment, rather than exploring what other issues might be causing my symptoms once they've investigated further. I'm very disappointed with this interaction. The practice's reliance on callback systems also feels inefficient. I'm considering changing practices, though I'm aware there are only a couple of clinicians I feel confident with, and accessing appointments with them is challenging.

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