St. Peter's Medical Centre
Lauren L. 2 years ago • From Google
Bad
Dismissive nurse made me feel unheard and frustrated
I recently encountered a deeply unsettling situation at the medical center. Although my initial interactions with the doctor and physiotherapist regarding my persistent six-month back pain were positive, my subsequent encounter with a nurse felt like an attempt to invalidate my genuine physical suffering. I've been experiencing two lumps on my back, now diagnosed as a trapped nerve and Lipoma. I detailed my previous medical investigations, including blood tests and ultrasounds, and expressed my openness to an X-ray as a potential next step in understanding my condition. The nurse summarily dismissed the X-ray suggestion without proposing an alternative, instead insinuating that my pain was primarily psychological. She probed my mental health, to which I responded by highlighting my professional role as a support worker - a position that surely requires mental stability. Regarding the lump I wanted examined, she claimed to feel nothing, attributing it to my body's structure. Surprisingly, upon reviewing my consultation notes, I discovered she had actually noted something she didn't verbally acknowledge. She proceeded to scrutinize my medical history, questioning past issues like ear pain and suggesting I might be prone to excessive worry. Initially, I found her approach amusing, but quickly realized the consultation was unproductive. I promptly requested an alternative doctor. While initially told seeing my previous doctor was impossible, she eventually committed to arranging a consultation and scheduled a blood test for inflammation. The entire interaction left me bewildered, and I explicitly requested to avoid future appointments with this particular nurse. The subsequent phone 'apology' felt more like a defensive explanation, with the nurse attempting to rationalize her approach by discussing the complexities of pain perception. While I articulated my dissatisfaction, I remain concerned that less assertive patients might be easily persuaded to doubt the legitimacy of their physical experiences. Consequently, I am now actively seeking a healthcare professional who can approach my medical concerns with genuine empathy, professional diligence, and a holistic understanding of my health situation.
I've visited this medical practice several times over the past twelve months, and each time I've been met with exceptional service. The front desk staff are cheerful and welcoming, always greeting..
St. Peter's Medical Centre
Caroline H.
I've downgraded my previous 5-star rating to a mere 2 stars for your nursing staff. As I compose this review, our mother is hospitalized for the third consecutive night, battling a severe bladder..
St. Peter's Medical Centre
Marky P.
Referred to a fresh medical facility on Albion Street, only to be informed my appointment was now at Oxford Street. Given my mobility challenges, I couldn't possibly travel that far. Utterly..
St. Peter's Medical Centre
Helen M.
Securing an appointment at this medical practice has become an absolute nightmare. My daughter and I have been attempting to schedule consultations for over two months, and what started as..
St. Peter's Medical Centre
Viksi ő.
I've been attempting to secure an appointment for weeks now, with two phone consultations where I detailed my struggle to even reach the queue system. Each time I call, the line disconnects..
St. Peter's Medical Centre
B&H f.
This general practitioner has consistently fallen short in addressing my medical concerns. Throughout my three-year association with their practice, I've only managed to secure a single consultation..
St. Peter's Medical Centre
Louise A.
My neighborhood medical practice. The reception staff are incredibly compassionate, consistently demonstrating exceptional dedication to assisting patients and always taking the time to carefully..
St. Peter's Medical Centre
Scott P.
I'm currently battling numerous health challenges, having dealt with medical complications since birth, now approaching 44 years old. Recently, I've been experiencing significant health issues,..
St. Peter's Medical Centre
Kastaki G.
Been struggling to secure a medical consultation for what feels like forever. My health issue is critically pressing and deteriorating rapidly. The front desk staff merely offer sympathetic smiles..
St. Peter's Medical Centre
David B.
The digital booking platform is perpetually blocked, claiming to be 'fully booked', while the phone-based scheduling service simply instructs you to retry later. It seems utterly pointless to be..
St. Peter's Medical Centre
Diane W.
Completely unacceptable. There's absolutely no way to have a direct conversation with staff regarding additional concerns, and they've eliminated email communication for submitting inquiries. The..
St. Peter's Medical Centre
Lory S.
If a zero-star rating were possible, I'd choose it without hesitation. I've been with this practice for 14 years now. Regrettably, the past two years have seen a dramatic decline in GP accessibility..
St. Peter's Medical Centre
Carole B.
I'm utterly appalled by their lack of compassion. They refused to accommodate my young grandson, claiming they were at maximum safe capacity. My daughter pleaded with them after he was turned away..
St. Peter's Medical Centre
Jamie A.
The sheer incompetence of this medical practice and its doctors has reached an unacceptable level. A male GP deceived me by claiming he submitted my gynecological referral as urgent, only for me to..
St. Peter's Medical Centre
eileen f.
I feel compelled to share my experience. During my visit today, I was greeted with exceptional warmth and professionalism from the moment I arrived, starting with the receptionist and continuing..
St. Peter's Medical Centre
An I.
Scheduling an appointment here is a complete nightmare. I endured a week-long wait for an urgent medical need. Their attempt to contact me was laughably brief - just a 3-second call! After failing..
St. Peter's Medical Centre
bobji b.
Getting a slot at this medical practice is about as likely as hitting the jackpot - practically impossible.
St. Peter's Medical Centre
Bilston B.
Spent more than 60 minutes on a call, ultimately being instructed to ring again the next day to schedule an appointment. When I followed their advice and called back in the morning, I endured a..
St. Peter's Medical Centre
Nick H.
An absolutely dreadful facility. They've apparently tried to rebrand themselves, switching from a "medical" to a "health" centre, but the change is purely cosmetic. I wouldn't even consider sending..
St. Peter's Medical Centre
Idris A.
Attempted to contact the business twice - first at 8:30 AM and again at 9:30 AM. During the second call, despite waiting in line, the phone continued to ring without anyone picking up. Absolutely..
St. Peter's Medical Centre
Célia B.