KK

Kath K. 2 years ago • From Google

Rating

Bad

Dismissive Physio Ignored My Surgery History

The receptionist was incredibly discourteous, constantly coughing and sniffling without proper infection control protocols. Initially, she completely ignored my presence, chatting with colleagues and only engaging with other patients. She failed to inform me about the physiotherapist's delay but readily shared information with another patient. Her behavior was utterly unprofessional, even complaining about a patient on the phone. The physiotherapy session was equally disappointing. I detailed my surgical history and current condition, but the therapist barely acknowledged me. Instead of conducting a proper examination, she simply sat at her computer, printing out generic exercises. I felt completely disregarded; it was clear she wasn't listening to my concerns. While she did arrange an x-ray referral, I've decided to return to my previous practice, where I know I'll receive attentive care. Overall, this was a subpar experience. While customer service training might help, my background in Health and Social Care has taught me that not everyone is receptive to professional development and improvement.

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