DG

Donna G. one year ago • From Google

Rating

Bad

Dismissive receptionist crushed my mental health hope

I reached out seeking an appointment to address my long-standing mental health challenges, only to be redirected to a nurse from a different practice by the receptionist. When I emphasized my need to see my own GP at my surgery, I was told I must first undergo an assessment. For someone battling mental health issues, mustering the courage to seek help is incredibly difficult, and having an unqualified receptionist seemingly dismiss or judge my concerns is deeply discouraging. People often wonder why individuals struggling with mental health hesitate to ask for help - this interaction perfectly illustrates the reason. We are routinely subjected to dismissive and insensitive treatment by front-line staff. The receptionist's invasive questioning was particularly distressing: "Do you normally see a Doctor for this?" and "Are you suicidal?" Regardless of how I responded, I was left without an actual appointment. A sarcastic thank you to Gladstone House for their complete lack of compassion and support during a moment when I desperately needed understanding and assistance.

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