The Foxhayes Practice
M R. 5 years ago • From Google
Bad
Dismissive Receptionists Deny Patient Pain Relief
After expressing my distress to the receptionist regarding the unbearable pain I had been experiencing, alongside the fact that my dentist was unable to provide me with stronger pain relief due to regulatory restrictions and a failed prescription attempt, I was informed that tooth-related issues were not within their purview and that I needed to return to my dentist. Additionally, they offered an analogy: “If you go to the butcher’s, you don’t ask for salmon.” The conversation ended abruptly with them saying, “Please call your dentist. Thank you,” before hanging up on me. Years ago, I encountered a similar issue with another receptionist who addressed a problem concerning a halted repeat prescription by stating that “for all she knew, I could be living abroad,” which led her to conclude that my statin prescription was no longer valid. This kind of response should automatically disqualify them from holding an Outstanding rating from CQC. Moreover, when patients approach their staff in good faith seeking assistance regarding concerns they have about their health care services—especially if approached respectfully—it is expected of professionals in this field not only to avoid negative judgments but also actively assist as part of their responsibilities. A constructive attitude is essential in establishing trust and ensuring patients feel supported during challenging times related to their health matters.
I've been a patient at this medical practice for years, but lately, it appears the staff has completely lost motivation in their roles. They are utterly ineffective in providing assistance. Their..
The Foxhayes Practice
Katie M.
Dr. Dana is truly exceptional - incredibly compassionate, thoughtful, and meticulous in her approach.
The Foxhayes Practice
Alejandro G.
Having been a patient at the Foxhayes practice for a decade, I can confidently say that they have consistently delivered exceptional service whenever I've sought their assistance. The team comprises..
The Foxhayes Practice
Elsie X.
Terrible customer support. They consistently fail to understand the problem and refuse to schedule an in-person appointment when it's critically necessary.
The Foxhayes Practice
Flo S.
The triage service operates with remarkable efficiency. After finishing my e-consult, I received a call back in just two hours and was subsequently seen by a friendly male GP that very morning. He..
The Foxhayes Practice
Maggie B.
Since we relocated to this area 17 years ago, we have been extremely satisfied with the attentive care, welcoming demeanor, and expert service provided. Reviewing evaluations from professional..
The Foxhayes Practice
M R.
After expressing my distress to the receptionist regarding the unbearable pain I had been experiencing, alongside the fact that my dentist was unable to provide me with stronger pain relief due to..
The Foxhayes Practice
mel m.
For a medical service that should be exceptional, they are utterly deplorable. I've been suffering for almost 4 weeks, and each time I've been dismissed by the physician, who merely requests a photo..
The Foxhayes Practice
Francesca O.
I've been closely involved with Dr Bracey's practice regarding my mother's medical care for the past two years, maintaining ongoing communication with the doctor and his entire team, from reception..
The Foxhayes Practice
Rob T.
I have been a client at this practice for numerous years and consistently received quick, effective, and compassionate care. Recently, I organized an urgent X-ray and managed to gather feedback from..
The Foxhayes Practice
Wallace W.
What a delightful experience. I went in for my covid vaccine and was made to feel incredibly special. Mel is truly an exceptional staff member who goes above and beyond. Her approach is wonderfully..
The Foxhayes Practice
Aaron F.
An exceptional medical practice. Having been a patient at Foxhayes for 18 years, I consider it a privilege to be part of their care. The team at Foxhayes truly prioritizes the well-being of their..
The Foxhayes Practice
Katrina K.
The staff demonstrated exceptional professionalism and empathy. The care provided was top-notch. I confidently endorse this surgical procedure.
The Foxhayes Practice
Rob C.
The team here is incredibly friendly and approachable. I highly suggest becoming a member.
The Foxhayes Practice
Bernard H.
Our experiences at Foxhayes have consistently proven to be beneficial in various situations.
The Foxhayes Practice
Beckie J.
The doctors are genuinely pleasant, and the staff is both friendly and very compassionate.
The Foxhayes Practice
Daniel W.
Truly, this is the top general practice available. Compared to other medical practices my loved ones use, Foxhayes stands head and shoulders above the rest. Living with a chronic condition, I find..
The Foxhayes Practice
Dave B.
I cannot express enough praise for the team at that location. After completing the online medical triage, I received a response within an hour. Additionally, a doctor called me just ten minutes..
The Foxhayes Practice
Marc M.
The surgical team, doctors, and medical professionals at this practice are absolutely exceptional. They are incredibly supportive, compassionate, and supremely competent. Their dedication to patient..
The Foxhayes Practice
Andy B.
I once cherished the experience at this practice; it was so easy to call, schedule an appointment, and feel heard and supported in all areas of my care. Then the pandemic struck, leading to new..
The Foxhayes Practice
Charlie L.