MR

M R. 5 years ago • From Google

Rating

Bad

Dismissive Receptionists Deny Patient Pain Relief

After expressing my distress to the receptionist regarding the unbearable pain I had been experiencing, alongside the fact that my dentist was unable to provide me with stronger pain relief due to regulatory restrictions and a failed prescription attempt, I was informed that tooth-related issues were not within their purview and that I needed to return to my dentist. Additionally, they offered an analogy: “If you go to the butcher’s, you don’t ask for salmon.” The conversation ended abruptly with them saying, “Please call your dentist. Thank you,” before hanging up on me. Years ago, I encountered a similar issue with another receptionist who addressed a problem concerning a halted repeat prescription by stating that “for all she knew, I could be living abroad,” which led her to conclude that my statin prescription was no longer valid. This kind of response should automatically disqualify them from holding an Outstanding rating from CQC. Moreover, when patients approach their staff in good faith seeking assistance regarding concerns they have about their health care services—especially if approached respectfully—it is expected of professionals in this field not only to avoid negative judgments but also actively assist as part of their responsibilities. A constructive attitude is essential in establishing trust and ensuring patients feel supported during challenging times related to their health matters.

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