East Durham Medical Group

It is difficult to obtain appointments with medical professionals at this practice.

The practice has not met my expectations. I have not received the regular monitoring I was supposed to have, with a significant gap in appointments. The staff and clinicians have come across as..

***ABSOLUTELY SHOCKING*** Calls are not returned promptly. Constantly having to follow up on matters. A staff member ended a call without providing assistance or guidance. Unable to reach senior..

The standard of patient care at this practice falls significantly short of what would be expected.

The service here is quite poor. The clinical staff seem inefficient and don't manage prescriptions promptly, appearing more focused on rushing patients through rather than providing thorough care...

The team members demonstrated a knowledgeable and supportive approach throughout my visit.

I have been experiencing ongoing discomfort and sleep difficulties despite having documented health concerns that I believe require surgical intervention. I feel that the practice has focused on..

Attended an appointment today. The healthcare professional who conducted my consultation was absolutely wonderful, so compassionate and considerate. Honestly, I struggle to find the words to express..

The team here are approachable and supportive, demonstrating a genuine willingness to go above and beyond for those they care for. The premises are well-maintained and spotless throughout.

During a recent appointment, I felt that the clinician was dismissive of established clinical guidelines and indicated they would not provide further assistance with my care. I was disappointed by..

If I could give a lower rating I would. My child has been under their care with ongoing sleep difficulties, and I feel the support provided has been inadequate. A letter from the clinician..

I was disappointed with the service received at this practice. The clinical staff did not meet my expectations and I felt they should reconsider their approach to patient care. I found the..

I have been on hold for an extended period while attempting to contact the practice regarding a prescription refill and have been unable to reach anyone. Due to mobility difficulties, I am unable to..

A satisfactory medical practice experience.

The staff display a notice requesting respectful treatment, yet my experience suggests they were dismissive toward patients seeking assistance for serious pain issues. I felt my concerns about..

On each occasion I contacted the practice, the reception team demonstrated kindness, professionalism and empathy. The clinical staff responded promptly and consistently provided thoughtful,..

I have been a patient at this practice for many years, but I have noticed a decline in the standard of service recently. I made the effort to attend an appointment today that I had been waiting..

Took my child to the appointment and was told there were no concerns and that everything would be fine, but subsequently had to attend the emergency department where further investigations were..

The clinical staff and nursing team have been excellent throughout my visits. However, I have significant concerns about the in-house pharmacy service. On two separate occasions, I was refused a..

I attempted to reach the surgery several weeks ago and was informed that my patient registration had been terminated without my knowledge. I requested immediate reinstatement as I was unable to..