The Bay Medical Practice
Evie P. one year ago • From Google
Poor
Dismissive staff compound mental health patient's struggles
I contacted the clinic today seeking assistance after a mental health nurse failed to return my call as promised, following a month-long wait for an appointment. Additionally, my subsequent e-consult was misinterpreted and dismissed as an appointment scheduling request. Given my disabilities and mental health challenges, phone calls are extremely difficult for me. However, feeling desperate, I anxiously made the call despite the significant emotional distress, already having been in tears beforehand. The receptionist's response to my complaint about the nurse not calling back was dismissive: 'yeah, she's had stuff going on' - with no apology or acknowledgment that someone should have contacted me. She even questioned whether I had followed up earlier. I explained my struggles with communication and self-advocacy, detailing how my e-consult was incorrectly processed, leaving me stuck until today's call. Her tone was unsympathetic, seemingly challenging me about why I hadn't called sooner, when making this call required immense personal effort. While acknowledging it wasn't her fault, I requested help and was only provided a general enquiries email. I left feeling that my disabilities were viewed as an inadequate excuse for not persistently following up, while simultaneously a mental health professional could neglect a patient callback due to having 'stuff going on'. Their numerous administrative errors are compounded by making patients feel incompetent, which is particularly devastating for individuals already struggling with mental health and social difficulties. The experience was so demoralizing that I'm uncertain when I'll find the courage to make another phone call, as this interaction completely overwhelmed me and reinforced my belief that seeking help is futile.
This is a fantastic general practitioner clinic. Accessing it for appointment requests is straightforward, whether you choose to do so online or by phone. Every staff member I've encountered has..
The Bay Medical Practice
Nin W.
What purpose do patient notes serve, particularly the section on allergies? My son was once again prescribed an antibiotic he's allergic to by a GP at your practice, leaving him battling a severe..
The Bay Medical Practice
Ian S.
During my vacation, I phoned at 9 AM and was ultimately examined by the physician at 11:50. Throughout the entire encounter, the process was managed with utmost professionalism, and every staff..
The Bay Medical Practice
Stephanie H.
Skilled, supportive, and personable. Truly grateful for this medical procedure.
The Bay Medical Practice
Barry O.
Fantastic service once again. Attended my physiotherapy session, where everything was thoroughly explained. The staff were incredibly friendly. Much appreciation.
The Bay Medical Practice
Angie M.
Highly educational and thoroughly impressive across all aspects.
The Bay Medical Practice
Elspeth P.
Nneka demonstrates remarkable kindness, patience, and thoughtfulness. She provided thorough explanations for everything and displayed genuine interest while being exceptionally attentive throughout..
The Bay Medical Practice
David S.
I'm skeptical whether genuine medical professionals even work here. Every interaction results in phone consultations, even when the hospital explicitly recommends an immediate in-person GP..
The Bay Medical Practice
Emily E.
I've consistently encountered exceptional service at Bay Medical, finding their expertise and support far superior to my previous surgical experience. They handle matters efficiently, avoiding the..
The Bay Medical Practice
Stephen W.
I'm absolutely thrilled with my experience at the Shanklin clinic. The service feels incredibly personalized, almost like I'm receiving premium healthcare. They expedited my hospital examination..
The Bay Medical Practice
Lynda B.
Consistently reliable and supportive
The Bay Medical Practice
Andy H.
Scheduling can be challenging, but once you secure a consultation, the staff's warmth and professionalism truly shine through.
The Bay Medical Practice
Evans T.
Rapid Health's service is abysmal. Their online appointment booking is non-existent. Patients are forced to either rush to the emergency department or endure a frustrating two-day wait for a..
The Bay Medical Practice
Deanoprank 6.
The era of relying on this healthcare facility (Sandown) for medical care has definitively passed. Several of the front desk staff appear to believe that we, the paying patients, are somehow beneath..
The Bay Medical Practice
Carol W.
Made an appointment but ended up waiting well over an hour past my scheduled time. Additionally, I've been pregnant multiple times during my visits. The reception staff are incredibly discourteous..
The Bay Medical Practice
Tim C.
Waited 25 minutes, only to give up and disconnect. Is there seriously no one available to take my call?
The Bay Medical Practice
Shirley S.
After being placed on hold for a staggering 40 minutes, I attempted to notify the surgery about my sister's passing, but no one would answer the phone. The experience was so frustrating that I felt..
The Bay Medical Practice
Debbie T.
Writing on behalf of my spouse Mr. Nigel Tombs. We are extremely satisfied with the care received, and the young technician who performed the blood draw was exceptionally professional and courteous.
The Bay Medical Practice
Adam B.
Consistently exceptional care provided by Dr. Cule, with sincere appreciation for your ongoing outstanding medical service.
The Bay Medical Practice
John c.
My spouse and I have received tremendous support during our interactions with this medical practice. The personnel have been incredibly accommodating and delightful throughout our experience. We..
The Bay Medical Practice
Liz C.