TC

Trevor C. 2 years ago • From Google

Rating

Bad

Dismissive staff ignored elderly patient's pain

This medical practice on the Wirral represents the absolute lowest standard of patient care. An elderly woman of 81, having suffered a fall at home, approaches the reception seeking urgent medical attention, clearly distressed and exhibiting serious symptoms like coughing blood, facial swelling, and intense right-side pain. The receptionist's heartless response is simply to tell her to go home and call back later. An elderly, vulnerable patient standing right in front of them, visibly suffering, is coldly dismissed without any compassion or immediate assistance. Ultimately, this frightened and pained senior citizen was forced to transport herself to the emergency department out of sheer desperation and concern for her health. The lack of empathy and basic human decency displayed by the staff is absolutely appalling. This medical practice should be thoroughly ashamed of their abysmal service and the callous individuals they have employed. Their conduct is nothing short of a complete professional disgrace.

Other reviews for Heswall & Pensby Group Practice