AG

Alvaro G. 3 months ago • From Google

Rating

Bad

Disorganised appointments but staff were genuinely kind

The team demonstrated genuine warmth and friendliness throughout my visits. However, I felt the clinical care fell short of expectations. On each occasion I attended, the staff seemed unprepared regarding the purpose of my appointment. I required certain tests to be carried out, yet these were not completed during my visit despite other aspects of my care being addressed. I had to prompt the staff member about this, and they were unable to locate the relevant documentation. The overall organisation appeared quite chaotic. During a subsequent appointment, while I was being seen by a staff member, I received a call from another team member informing me that I had missed an appointment, which was confusing given my presence at the practice. This was quite a frustrating experience overall.

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