Parcliffe Medical Centre
AS
Andrei S. 4 years ago • From Google
Poor
The reception team members make genuine efforts, though not all consistently, but the practice appears to be poorly managed at an organisational level. - The appointment booking system, which requires calling at opening time and competing for a position in the queue, feels like a gamble and is frustrating. - The reception staff do not appear to share the same knowledge base regarding patient information or prescription matters, resulting in inconsistent responses depending on which team member handles the call. - The automated message played when calling is unnecessarily lengthy and contains outdated information. - The senior clinician at the practice is regularly absent or unavailable - despite frequent visits, I have rarely encountered them, which creates an impression of detachment. - A digital application that proved beneficial for prescription management at other practices is not utilised here without any transparent explanation, even though implementing it could ease the burden on reception and address several of the issues mentioned above. The practice receives two stars primarily because I recognise that the reception staff are likely aware of these shortcomings but lack the authority to implement changes, as the fundamental issue appears to stem from inadequate leadership and management at the top level.
Joanna M.