PW

Peter W. 3 years ago • From Google

Rating

Bad

Disorganised practice with broken equipment and poor staffing

The practice needs to improve its organisation. I was unable to obtain blood forms due to printer issues. I visited multiple locations, encountering various obstacles including one being closed, another having no reception cover during lunch hours, and another without functioning printers. It was frustrating to find the practice listed as open on a Saturday morning, only to be directed to call 111 instead. Additionally, I was unable to arrange a prescription correction for medication that was incorrectly dispensed. The situation resulted in wasted fuel and associated costs from travelling between locations.

Haxby and Wigginton Health Centre

3 years ago

Peter Watkinson, Thank you for your review, I am sorry to hear about the recent experience you have had. You'll be happy to hear that the printer at the Haxby Surgery has been fixed. Sadly due to staff sickness we had to close the reception at Huntington so the Receptionist could take her lunch. The New Earswick Practice has been closing at 12:30 due to staff shortages also. Haxby Surgery is open every other Saturday, I apologise if you have seen some misleading information elsewhere. Our website is up to date with the opening times for each Practice. Without further information I cannot respond to the issues faced with your wife's medication, it would also not be appropriate on this platform. However, if you would like us to look further into this please contact on Patient Experience team on [email protected] and they will complete a thorough review. I am sorry for any inconvenience caused. Yours sincerely Nicole Zannikos Deputy General Manager Haxby Group York

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