Ayton & Snainton Medical Practice
3 years agoRobin H. 3 years ago • From Google
Great
Dispensing queue left me waiting repeatedly
I recently spoke with a member of the management team regarding the prescription collection service at the practice. When I attended to collect a prescription, I experienced a wait of approximately 5 minutes before anyone from that department became available to assist me. During this time, I observed a staff member at their desk engaged in a phone conversation, which included periods of laughter. Upon enquiring at reception about staffing levels in that area, I was informed there were three people working. The staff member I had observed overheard my question and indicated they would attend to me once their call concluded. I raised my concerns with the manager about the quality of service being provided to patients. Upon reflection, I have come to realise this was not an isolated incident. Throughout my time attending the practice over recent months, I have regularly noticed a considerable number of patients waiting for their prescriptions to be processed. On several occasions, I observed the same group of patients still waiting when I departed after my own appointment, with additional patients having joined the queue in the interim. I feel this level of service has persisted without adequate intervention or resolution. I believe action is required to address this matter.
Ayton & Snainton Medical Practice
3 years agoThank you for bringing this matter to our attention.
I have been a patient at this practice for over three decades. Throughout my time, they have consistently demonstrated genuine care and empathy. The team members are dedicated and committed to their..
Ayton & Snainton Medical Practice
Charles H.
Truly outstanding care, having grown up in this locality I have consistently benefited from the village medical services available to us. The practice consistently provides excellent care, with..
Ayton & Snainton Medical Practice
Arthur H.
Medical appointments are typically accompanied by apprehension and stress, yet whenever I have attended this practice I have consistently received courteous, warm and professional care that..
Ayton & Snainton Medical Practice
Jakub J.
Declined to provide a prescription for a medication I had been using consistently over several years, which resulted in me experiencing discontinuation effects and a recurrence of symptoms related..
Ayton & Snainton Medical Practice
Michael H.
We have been patients at this practice for a couple of years now. We appreciate the consistently friendly, helpful and professional approach of the entire team. We are particularly grateful to the..
Ayton & Snainton Medical Practice
rita w.
The staff consistently demonstrated politeness and helpfulness while maintaining efficient service. Urgent appointments could be arranged promptly when needed. Text reminders were provided for..
Ayton & Snainton Medical Practice
wandering w.
It is very difficult to obtain an appointment for a consultation. While appointments are available for blood tests, access to appointments for other concerns appears limited. My relative has a..
Ayton & Snainton Medical Practice
Paula U.
Excellent experience with a welcoming and supportive team.
Ayton & Snainton Medical Practice
Sadie W.
Excellent experience overall. Was able to secure an appointment promptly without delay. The staff demonstrated friendliness, arrived on time, and handled everything in an organised manner. This..
Ayton & Snainton Medical Practice
Keith T.
I have been a patient at this medical practice for over three decades and have consistently received excellent care throughout my time there. The practice has supported me through significant health..
Ayton & Snainton Medical Practice
Elizabeth W.
I have just had a healthcare professional visit my father at the local surgery and want to express my gratitude for their lovely, kind and caring approach.
Ayton & Snainton Medical Practice
rihf d.
We were away from home and experienced some health concerns. The practice responded promptly with minimal bureaucratic processes. They managed to fit us in for an appointment with the clinician. We..
Ayton & Snainton Medical Practice
angie j.
I have been associated with this practice for many decades. Although I relocated several years ago, I have frequently needed to liaise with the surgery regarding a family member's care in the area...
Ayton & Snainton Medical Practice
Steven H.
This practice was previously of a high standard, but has since declined to match the quality of other surgeries.
Ayton & Snainton Medical Practice
Jade H.
An excellent practice. I'm pleased to share my positive experience with this GP surgery where I have been a patient for over a decade. The reception team regularly shows warmth and helpfulness,..
Ayton & Snainton Medical Practice
Pauline C.
Despite the practice's busy schedule, I was able to secure an urgent appointment on a Friday. The clinician demonstrated genuine compassion and provided valuable support throughout the visit. The..
Ayton & Snainton Medical Practice
Sally M.
I have been extremely pleased with every appointment I have attended. The team at this practice consistently demonstrate a friendly and helpful approach, always making themselves available to..
Ayton & Snainton Medical Practice
Paul J.
As a new patient with multiple ongoing health concerns, I can honestly say that after five decades of receiving care from various medical practices, this practice stands out as exceptional by far. I..
Ayton & Snainton Medical Practice
Julie C.
I would like to express my appreciation for the excellent service provided by the practice. The response to my inquiry was swift and the staff demonstrated helpfulness and warmth throughout my..
Ayton & Snainton Medical Practice
Sheila H.
I contacted the practice midweek and was able to secure an appointment the following day. I was informed that a referral would be arranged to a specialist hospital, and I received a call from the..
Ayton & Snainton Medical Practice
Claire J.