Ayton & Snainton Medical Practice
3 years agoRobin H. 3 years ago • From Google
Great
Dispensing queue left me waiting repeatedly
I recently spoke with a member of the management team regarding the prescription collection service at the practice. When I attended to collect a prescription, I experienced a wait of approximately 5 minutes before anyone from that department became available to assist me. During this time, I observed a staff member at their desk engaged in a phone conversation, which included periods of laughter. Upon enquiring at reception about staffing levels in that area, I was informed there were three people working. The staff member I had observed overheard my question and indicated they would attend to me once their call concluded. I raised my concerns with the manager about the quality of service being provided to patients. Upon reflection, I have come to realise this was not an isolated incident. Throughout my time attending the practice over recent months, I have regularly noticed a considerable number of patients waiting for their prescriptions to be processed. On several occasions, I observed the same group of patients still waiting when I departed after my own appointment, with additional patients having joined the queue in the interim. I feel this level of service has persisted without adequate intervention or resolution. I believe action is required to address this matter.
Ayton & Snainton Medical Practice
3 years agoThank you for bringing this matter to our attention.
I attended an appointment with a locum clinician recently. They handled my concern with considerable sensitivity, demonstrating a professional and approachable manner. I felt at ease during the..
Ayton & Snainton Medical Practice
Sally M.
I have been extremely pleased with every appointment I have attended. The team at this practice consistently demonstrate a friendly and helpful approach, always making themselves available to..
Ayton & Snainton Medical Practice
Paula U.
Excellent experience with a welcoming and supportive team.
Ayton & Snainton Medical Practice
Helen M.
I am really pleased with the services provided to me regarding a shoulder injury. I received treatment from a physiotherapist and then acupuncture from another practitioner. Both professionals..
Ayton & Snainton Medical Practice
Nick S.
I have been attending this practice for approximately two decades and despite having relatively few health concerns, I have consistently experienced excellent care throughout my time as a patient...
Ayton & Snainton Medical Practice
Shaun R.
I would like to express my gratitude to the healthcare professional who provided acupuncture treatment for my back, which has been very beneficial for me. The same practitioner also assisted with my..
Ayton & Snainton Medical Practice
Jane T.
Outstanding quality of care provided. The team demonstrated professionalism and a genuinely helpful approach throughout my visit.
Ayton & Snainton Medical Practice
Sally M.
We feel fortunate to have access to this practice. The clinical team provides excellent care.
Ayton & Snainton Medical Practice
Caroline S.
The healthcare provided at this practice is outstanding. Every member of the team demonstrates compassion, understanding, and a high level of professionalism. We feel fortunate to have access to..
Ayton & Snainton Medical Practice
Julie C.
I would like to express my appreciation for the excellent service provided by the practice. The response to my inquiry was swift and the staff demonstrated helpfulness and warmth throughout my..
Ayton & Snainton Medical Practice
Sadie W.
Excellent experience overall. Was able to secure an appointment promptly without delay. The staff demonstrated friendliness, arrived on time, and handled everything in an organised manner. This..
Ayton & Snainton Medical Practice
Wendy C.
I consider myself very fortunate to have access to this practice. Appointments are readily available and easy to obtain, and the entire team consistently demonstrates genuine warmth and..
Ayton & Snainton Medical Practice
katharine c.
Following the birth of my young child, I experienced postnatal mental health challenges. The support I have received has been exceptional. The healthcare professional I have been seeing has been..
Ayton & Snainton Medical Practice
Colin E.
Hello, we are a local visual support organisation. One of your patients visited our centre because they had been referred to us by your practice for an eye examination. We should clarify that we do..
Ayton & Snainton Medical Practice
rita w.
The staff consistently demonstrated politeness and helpfulness while maintaining efficient service. Urgent appointments could be arranged promptly when needed. Text reminders were provided for..
Ayton & Snainton Medical Practice
Wendy S.
The team here demonstrates genuine warmth and dedication to their work, with a clear commitment to patient care. Scheduling appointments has been straightforward and hassle-free, and the overall..
Ayton & Snainton Medical Practice
Susan B.
We transferred to this surgery a few months ago and both my husband and myself are so thankful that we did. The kindness, support and guidance we have both received has been first class. I was..
Ayton & Snainton Medical Practice
Midnightstar M.
A wonderful practice with consistently friendly and supportive team members.
Ayton & Snainton Medical Practice
Molly H.
I recently made the switch to this GP practice and have found the experience to be more attentive than my former surgery. The approach here feels more personalised and less impersonal, with the team..
Ayton & Snainton Medical Practice
Aimee L.
I experienced foot discomfort for an extended period and attempted various approaches without improvement. When I visited the practice seeking a particular treatment option, I was instead offered an..
Ayton & Snainton Medical Practice
Linda B.