Riverside Surgery
JJ
Jelilat J. one year ago • From Google
Bad
During my visit to Riverside Surgery - Pier Road Branch on (19/11/24), I experienced a profoundly distressing encounter that left me feeling marginalized and disrespected as a patient with a disability. My husband attempted to check me in at the reception desk, given my reduced mobility, but was blatantly ignored for approximately 10 minutes. The receptionist continued typing, deliberately avoiding acknowledging our presence. Struggling with the situation, I tried using the self-check-in kiosk, which failed to recognize my appointment. Forced to approach the reception area myself with my walking stick, I was once again completely overlooked. The receptionist seemed to deliberately render me invisible. Only when another patient casually approached the desk did the receptionist become suddenly attentive. After serving that individual, I mentioned my blood test appointment. She demanded a form I had been previously told was unnecessary when scheduling. Her response was confrontational and unhelpful. The receptionist insisted I could not have my blood specimen taken without the form—a document she could have easily printed herself. Her behavior suggested a deliberate attempt to create obstacles and cause unnecessary stress. The interaction felt like a calculated effort to frustrate and discourage me. Being systematically ignored, dismissed, and compelled to repeatedly explain myself was profoundly dehumanizing. I felt utterly humiliated, as though my disability rendered me insignificant. By the interaction's conclusion, I was barely containing my emotional distress, wondering why I was being treated so callously in a healthcare environment. This experience represents an egregious failure of customer service, particularly concerning for patients with disabilities who already navigate significant healthcare challenges.
Nikhil M.