Alma Medical Centre
PA
Philip A. one year ago • From Google
Bad
I've dedicated my entire working life to the NHS since age 17 and retired just two years ago. Alma medical centre has typically offered excellent service, but today was absolutely unbearable. While the receptionists are usually helpful, I've never been treated with such disrespect regarding my NHS contributions. Ryan, who was severely distressed from an asthma attack, accompanied me, and the reception manager spoke to me as if I were invisible. The initial phone receptionist was smirking behind the manager's back, which was completely unacceptable. I was told to call back at 2pm, knowing we wouldn't secure an appointment, and when I did, I was the 21st caller in line. Alma road surgery was aware of my situation with Ryan, yet showed zero compassion. The reception manager even suggested they would be writing me a formal letter about my "outburst" today. The only understanding person was the nurse, who couldn't genuinely intervene. Ryan, who hasn't had an asthma attack in over six months, was essentially left to suffer without medical attention. I declared I would not return to this surgery and was essentially dismissed. I cannot comprehend why the letter I wrote to the doctor yesterday wasn't reviewed or used to diagnose and resolve Ryan's asthma situation. We were effectively forced out and subsequently visited the Royal South Hants Hospital walking centre, where they saw Ryan without comment - though their expressions spoke volumes. This is an absolutely deplorable situation, with everyone at the surgery closing ranks. We now face the prospect of finding another medical practice, with not even a hint of an apology.
A K.