JW

Janet W. 2 years ago • From Google

Rating

Poor

Disrespectful staff mocking customer with hearing impairment

I approached the help desk seeking assistance and inquired about a department. Several staff members were present, and when I mentioned my hearing difficulty, one employee found it entertaining to mock my condition. He sarcastically repeated "Sorry? What did you say?" which I found deeply inappropriate. Such behavior is unprofessional, especially from someone whose job is to provide customer support. I was genuinely disappointed by this insensitive treatment and expected a much higher standard of respect from a help desk representative.

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