OM

Oona M. 2 years ago • From Google

Rating

Bad

District nurse failed to show for home visit appointment

My elderly and vulnerable family member was scheduled to receive a home visit from a community nurse today. The appointment was confirmed for 3.30pm via text message from the practice. When we called the practice at 4.30pm to check on the appointment, we were informed that the nurse was out and unavailable to contact. We were told they did not have a mobile phone with them, which seemed concerning given the responsibilities of the role. It appeared the practice was unable to provide information about their staff member's whereabouts or appointment schedule. This experience felt unprofessional and fell short of the standard we would expect.

Other reviews for Zetland Medical Practice