Herrington Medical Centre
Craig M. 3 years ago • From Google
Great
Doctor actually listened to my feedback
UPDATED REVIEW Following my most recent visit, my doctor... (I've consulted with several practitioners from this clinic throughout my care and they've all been excellent) brought up the fact that he'd noticed the Google ratings haven't been particularly positive lately and spotted my review among the unfavorable ones. He politely asked if I could share my perspective and explain why I'd given a 1 star rating, which I found to be quite considerate. It's evident that the Doctors genuinely care and are open to feedback from their patients to enhance the practice, which is something I haven't encountered elsewhere. I reiterated my concerns about the front desk team, as that's genuinely the only area where I've had difficulties. I'm optimistic about seeing improvements going forward since the medical care I've received has been outstanding. ***ORIGINAL REVIEW*** I was somewhat disappointed today, and I believe it's primarily due to one individual. While certain receptionists are exceptionally helpful, others seem eager to end the call quickly—this has occurred three times now. I've misplaced my bag containing my medication, and currently I'm facing a 7-day wait before I can contact someone to resolve it. Previously, when I ran out of medication, a receptionist was able to coordinate with a Doctor over the phone to provide a replacement prescription.
This medical facility is terrible – they don't have any nursing staff available. Additionally, whenever the physician isn't present, they'll simply cancel your appointment without bothering to..
Herrington Medical Centre
Alex F.
The front desk staff display an unprofessional demeanor, and the clinic should prioritize patient welfare. When patients are instructed to contact the doctor regarding test results, appointments..
Herrington Medical Centre
Amber M.
My husband switched to this practice just under a month ago and has already decided to leave. The surgery removed his medication from his repeat prescriptions without any prior notice, which is..
Herrington Medical Centre
Alan W.
I've spent my entire life in this community. Over the past few years, I've been unable to see the same physician on consecutive visits. The medical care provided to our town is utterly appalling. A..
Herrington Medical Centre
kim s.
UNABLE TO SECURE AN APPOINTMENT EVEN WHEN PHONING AT 0830. INSTRUCTED TO CONTACT 111 ON EVERY OCCASION
Herrington Medical Centre
William F.
Completely unacceptable - my mother was prescribed a Vicks inhaler for fluid in her lungs, and after altering her medication, she had to be admitted to the hospital.
Herrington Medical Centre
Aryo B.
Excellent experience – the physicians genuinely hear your concerns and take appropriate action. The staff was incredibly supportive and accommodating. I'm pleased with my choice to come here. The..
Herrington Medical Centre
Ella G.
According to their policy, appointments can only be scheduled on the same day you call—they don't offer advance bookings for future dates. I mentioned that my partner is experiencing severe pain and..
Herrington Medical Centre
Anth D.
Excellent medical care delivered by truly compassionate physicians, particularly Dr. Durcan and Dr. Romberg who are exceptional in their field. Scheduling appointments can be somewhat challenging,..
Herrington Medical Centre
ANDREA R.
Had to wait half a year for an audiology appointment and suspected my ears were impacted so I booked a separate appointment to have them cleaned before my hospital visit. I was informed my ears were..
Herrington Medical Centre
Linda N.
Our physicians used to be excellent before the pandemic—I would have rated them 10 stars. However, scheduling an appointment has become incredibly frustrating now. I called yesterday and was..
Herrington Medical Centre
patricia r.
Outstanding initial appointment with Dr Romberg and his trainee doctor – they made me feel very welcome. The clinic itself is beautifully laid out with plenty of natural light, and every member of..
Herrington Medical Centre
Ziad R.
The clinic has plenty of staff on hand and employs physicians who are highly committed and exceptionally courteous.
Herrington Medical Centre
steve s.
Disappointing experience. I've been attempting to schedule an appointment for more than seven days. Each time I call, I'm placed seventh in the queue, and after waiting nearly half an hour, I..
Herrington Medical Centre
Chloe A.
The service here is absolutely appalling. The pharmacist displays zero patience and treats customers with a shocking lack of respect. I've been a loyal customer at this medical practice for years,..
Herrington Medical Centre
Adrian B.
Appalling treatment and support. When a cancer patient undergoes blood work, staff inform you there's something unusual in your results and insist you must consult a physician, yet refuse to share..
Herrington Medical Centre
Craig M.
UPDATED REVIEW Following my most recent visit, my doctor... (I've consulted with several practitioners from this clinic throughout my care and they've all been excellent) brought up the fact that..
Herrington Medical Centre
Mark T.
Dealing with this place has been a nightmare. The vast majority of the front desk personnel appear to believe their primary job is to be uncooperative and hostile. That said, the physicians..
Herrington Medical Centre
Julie J.
It's impossible to book an appointment, and waiting in a queue of 26 people at 8:30 is absolutely shameful.
Herrington Medical Centre
Kevin C.
If you suffer from any sleep-related condition, you should seek out a different physician.
Herrington Medical Centre
Elday D.