CM

Craig M. 3 years ago • From Google

Rating

Great

Doctor actually listened to my feedback

UPDATED REVIEW Following my most recent visit, my doctor... (I've consulted with several practitioners from this clinic throughout my care and they've all been excellent) brought up the fact that he'd noticed the Google ratings haven't been particularly positive lately and spotted my review among the unfavorable ones. He politely asked if I could share my perspective and explain why I'd given a 1 star rating, which I found to be quite considerate. It's evident that the Doctors genuinely care and are open to feedback from their patients to enhance the practice, which is something I haven't encountered elsewhere. I reiterated my concerns about the front desk team, as that's genuinely the only area where I've had difficulties. I'm optimistic about seeing improvements going forward since the medical care I've received has been outstanding. ***ORIGINAL REVIEW*** I was somewhat disappointed today, and I believe it's primarily due to one individual. While certain receptionists are exceptionally helpful, others seem eager to end the call quickly—this has occurred three times now. I've misplaced my bag containing my medication, and currently I'm facing a 7-day wait before I can contact someone to resolve it. Previously, when I ran out of medication, a receptionist was able to coordinate with a Doctor over the phone to provide a replacement prescription.

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