PC

Paula C. 4 years ago • From Google

Rating

Bad

Doctor Archer Great, But Pharmacy Nightmare

Dr. Archer is exceptional, but the reception staff, despite being friendly, seem disorganized. It took them five days to send my repeat prescription to the nearby pharmacy, which is unacceptable. The pharmacy is even worse - I'd hesitate to give them any rating at all. They made me feel incredibly frustrated, even though I submitted my repeat prescription two weeks early. They seemed unconcerned about my medication needs. I was forced to drive all the way to Tadley, and when I requested they verify medication availability beforehand, they claimed to be too busy. I traveled 40 miles and visited the surgery multiple times, feeling increasingly distressed and unwell. Their lack of compassion was shocking, and I wondered how they would feel if their own mother was treated so callously. Thankfully, my son resolved the entire issue in less than 24 hours. I am eager to discuss this experience with anyone interested in hearing about these systemic healthcare failures.

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