Idle Medical Centre
one year agoJodie N. 2 years ago • From Google
Bad
Doctor dismissed concerns without proper investigation
I experienced a disappointing consultation regarding my tailbone injury. The advice given felt inadequate for my situation, essentially suggesting a hot bath as the primary solution. Given my work commitments, childcare responsibilities, and household duties, this recommendation wasn't practical for me. Additionally, I was unable to rest as suggested due to discomfort when lying down. I requested a referral for imaging to rule out further injury, particularly given that I had been experiencing continuous pain for eight weeks. This request was not addressed, and rather than receiving a direct conversation, I received only a written response through the patient portal. I subsequently sought a private consultation with another practitioner who provided a same-day telephone appointment. This clinician took time to listen to my concerns and offered pain management options. Although this required a private prescription at personal cost, I felt the support justified the expense after enduring prolonged discomfort. I recognise that other clinicians at the practice have provided excellent care. However, this particular experience fell significantly short of the standard I would expect, and I felt let down by the approach taken to my concerns.
Idle Medical Centre
one year agoDear Jodie, I am sorry you do not feel that we have dealt with your issue appropriately. I would be more than happy to discuss with you if you want to call the practice. I would like to make 3 points. Firstly, if you contact us through Patch's then you are likely to get a reply through the same system. Secondly, with any broken bone there will be a period of pain and discomfort that cannot always be fully removed. As someone who broke their arm last year, I know it was 9 months before the pain was fully gone. Thirdly, clinicians will only refer for an xray if they believe there is truly a benefit as we try to make best use of NHS resources. Kind Regards, Malcolm MacDonald Practice Manager
Outstanding healthcare professional who demonstrates excellence across all aspects of patient care. Highly commendable in every way. ❤❤❤❤❤❤❤❤❤❤❤❤❤❤
Idle Medical Centre
Craig (.
The practice maintains high standards of cleanliness, and the team members are consistently pleasant and welcoming.
Idle Medical Centre
Patrycja W.
I had a disappointing experience with one particular clinician at this practice. I felt there was a lack of professionalism and genuine engagement during my consultation, despite having significant..
Idle Medical Centre
Christine H.
I feel I must write in praise of this medical centre. All the staff are very pleasant, and the receptionists are always polite and helpful, and sympathetic. In particular, I must mention the..
Idle Medical Centre
David h.
The service has been disappointing. Obtaining an appointment has become increasingly challenging, particularly since the pandemic, and it is no longer possible to request a specific..
Idle Medical Centre
Sue Y.
An excellent healthcare facility with welcoming team members and highly competent clinicians.
Idle Medical Centre
Nobby T.
The team here are welcoming and supportive, and the practice has made considerable progress and enhancements during recent times.
Idle Medical Centre
Stuart S.
This practice was previously excellent, and there remain some capable healthcare professionals on staff, however standards have declined following the pandemic period. Should you wish to lodge a..
Idle Medical Centre
Felicity F.
I had an extremely distressing experience at a local medical centre. I attended an appointment regarding a severe infection and subsequently called back because the medication I had been prescribed..
Idle Medical Centre
Hawwa H.
I would not recommend this practice based on my experience of unprofessional conduct.
Idle Medical Centre
Rina B.
This is a wonderful practice with excellent cleanliness standards. The reception team consistently demonstrates helpfulness and kindness. The clinician I recently consulted with was exceptional,..
Idle Medical Centre
Jodie N.
I experienced a disappointing consultation regarding my tailbone injury. The advice given felt inadequate for my situation, essentially suggesting a hot bath as the primary solution. Given my work..
Idle Medical Centre
Jean H.
My time at the medical centre has been very positive. I have been managing an ongoing health matter, and throughout this process I have been treated with courtesy and compassion. The front desk team..
Idle Medical Centre
Carol-Ann T.
I have been receiving care at this practice for many years. The team members are consistently wonderful and demonstrate a high level of professionalism in their work.
Idle Medical Centre
Anoushka P.
Communication frequently falls short, coming across as dismissive, which may be attributed to heightened demand and systemic constraints, though this does not justify the approach. The absence of a..
Idle Medical Centre
jane r.
Having had occasion to contact the medical centre on several occasions recently, I feel compelled to praise the reception team. They demonstrate genuine care, maintain professionalism, and..
Idle Medical Centre
Hayley A.
The reception team demonstrated politeness and friendliness throughout my interactions. However, I felt disappointed by some clinical staff members and did not feel adequately heard regarding a..
Idle Medical Centre
Jools B.
The front desk team are excellent 👏
Idle Medical Centre
Elliott W.
I feel that the focus seems to be on processing patients efficiently rather than taking time to understand individual concerns. Over the past decade, I have encountered only one healthcare..
Idle Medical Centre
Adrian S.
Excellent and considerate service
Idle Medical Centre
Zara M.