Derwent Practice

When someone receives a home telephone call, it is discourteous not to identify where the call is originating from. While the subject matter of the conversation may be confidential and..

I attempted to book an appointment for my daughter who was experiencing concerning symptoms. When I spoke with the reception staff, I was informed that a consultation would take place over the..

The team demonstrated helpfulness and a welcoming manner. However, there were considerable delays before being seen.

My spouse underwent a procedure and received a medical certificate with an upcoming expiration date. We were informed that the practice could potentially extend it if needed. However, the recovery..

This practice has consistently demonstrated professionalism and helpfulness throughout my interactions with them.

I'm new to this practice so I don't have much to compare it to. My experience so far has been positive.

I attended a physiotherapy appointment today and had an excellent experience with the clinician. The reception staff were very helpful in directing me to another facility for a blood test, where I..

The clinical staff are competent, however some of the reception team can be quite difficult. They interrupt conversations and prevent you from expressing yourself fully, instead launching into their..

I had a disappointing experience. I arranged an appointment for an important vaccination at 5.50pm. As I work a considerable distance away, I left in plenty of time, allowing over an hour for the..

We registered our family with the practice today and found the process to be swift and straightforward. The experience has left us with a positive initial impression.

The practice demonstrates good organisational standards.

I was waiting for someone to answer the phone while being first in the queue, and after twelve minutes I was still on the line without a response.

When booking an appointment, if you choose not to share the reason with reception staff, the practice will only offer telephone consultations. Since I experience unreliable phone signal at home and..

The reception staff's demeanor was unhelpful and detracted from the otherwise excellent and compassionate care provided by the clinical team. There is a clear need for improved training or staffing..

Not advisable for those managing long-term health conditions.

Outstanding care, always available to assist

Excellent team and outstanding care provided.

Extremely useful. Much appreciated.

The appointment booking system here is frustrating. There's a policy that prevents advance booking—you must call on the morning you want to be seen rather than arranging a time in advance. For..

Straightforward and convenient access to medical professionals, with simple booking options available both online and by telephone for appointments throughout the day. Have visited on multiple..