Sorrel Bank Medical Practice

I have had a very frustrating experience at this practice. Many of the clinicians appear dismissive and unhelpful, often refusing to consider referrals when they cannot provide treatment..

I had an imaging appointment scheduled for a Sunday morning at a consulting facility located behind a medical practice. I adhered to all the preparatory requirements meticulously. I woke early to..

Excellent facility with a helpful approach and friendly team members.

Overall a very disappointing experience. I have since decided to register with a different GP practice in search of improved care. Following some laboratory tests, I was not informed of the..

Attended for an ultrasound scan and found the staff member observing the procedure to be very pleasant. Arrived at the scheduled time with minimal wait. The appointment was efficient and..

If I could give this practice a very low rating, I would. After two decades as a patient, I made the decision to leave due to concerns about the standard of care provided. I found it difficult to..

Thank you so much for conducting my scans today, I really appreciated your understanding and pleasant manner. It was a positive experience with the NHS ❤️

I'm unable to access an appointment with a clinician regardless of the circumstances. When I had an eye concern, I was provided with medication without a face-to-face consultation. The receptionist..

I would not recommend this practice. The staff were unhelpful and discourteous during my visit. The overall experience was disappointing.

I had an excellent experience with the locum clinician I saw recently. They took the time to really listen to my concerns, didn't rush the appointment, and made me feel genuinely heard and..

I really appreciate having to take time away from work only to receive a cancellation message just before my scheduled appointment was meant to begin.

I can genuinely say that the practice makes a real effort. I have consistently received good service. The reception team works hard to help patients.

I wish I could give a lower rating. It is extremely difficult to reach this practice by telephone. When contact is made, the staff can be unwelcoming. I have submitted several complaints regarding..

The staff demonstrated considerable patience and courtesy throughout my visit.

It's consistently possible to secure an appointment when calling during business hours. The main drawback is the lengthy recorded message that plays when you phone in. It would be beneficial if..

This is the best GP practice I've had in years. The reception team are kind and accommodating, and they always make an effort to arrange appointments promptly. The clinical staff demonstrate..

Extremely well-informed and competent. X

This practice has declined significantly and does not demonstrate adequate care for patients. My experience with the clinician was disappointing and unhelpful.

The reception team controls access to appointments quite strictly, making it very difficult to obtain face-to-face consultations even when issues seem unsuitable for telephone assessment. Repeat..

The staff members displayed a lack of courtesy during my visit. Additionally, there was an inconsistency between what was previously communicated regarding arrival procedures and how the situation..