Stenhouse Medical Centre

The physicians consistently provided outstanding service. The front desk team was exceptionally accommodating and calls were answered quickly. I would strongly suggest this practice to others.

I had an appointment yesterday and wanted to commend the outstanding service from receptionist Sarah, who was incredibly courteous and genuinely eager to assist. The ANP Julie was equally impressive..

My 4-year-old daughter experienced inflamed, painful red tonsils and ear pain. We waited to consult with a physician only to be informed there was nothing wrong, despite her suffering for several..

I've been a patient at this medical practice for quite some time, and despite the challenges they face, the staff has consistently shown kindness and support to both me and my loved ones. I'd like..

I would strongly encourage everyone to visit Stenhouse Medical Centre. The entire team, including receptionists, nurses, and physicians, deserves praise. The staff members are approachable and..

I'm genuinely appalled at how this medical practice has treated me. Getting any kind of care or prescriptions from the physicians feels like pulling teeth, and securing an appointment is practically..

The physicians here are competent, however the administrative team urgently requires instruction in customer service, understanding and compassion. They come across as dismissive and refuse to..

I have no complaints about this medical practice. Whenever my partner or I have needed assistance or to schedule an appointment, they have consistently exceeded expectations. The physicians, Bobby,..

We truly appreciate the outstanding service you've consistently given to both me and my child. You're always there for us precisely when we need you most. We're grateful for everything you do.

I've been a patient at this practice for six years and have found them to be excellent across the board, representing a significant step up from my previous medical providers. The physicians and..

My mum got a call this morning from the reception desk about her flu vaccination. She informed them she'd already received hers, but my brother has an appointment scheduled for today. Before my mum..

Completely useless and unsuitable for its intended function. I attempted to reach them today, and after waiting 35 minutes in a queue of 10 people, I finally got to the front only to have the call..

Quality has declined. The customer service representative had a fan directed toward their microphone, which made it extremely difficult to have a conversation. When I brought this up, she simply..

You call to book an appointment and they tell you to phone back the following week. When you do call back, they give you the same response. It's ridiculous.

Building on my earlier feedback (which may have been overly critical), I attended an appointment recently and was thoroughly impressed with my visit to Stenhouse. The reception team demonstrated..

This is utterly ridiculous. The medical staff no longer prioritizes patient care. You can't even make it through the front desk. They just direct you to the emergency room, which is already..

The front desk personnel displayed poor manners and provided minimal assistance. After a 45-minute hold time, they repeatedly informed me that all available slots were booked and instructed me to..

I've generally had positive encounters at this medical practice and my healthcare concerns have typically been addressed satisfactorily. Nevertheless, my latest appointment left me feeling somewhat..

Legitimate concerns about prescription status after waiting on hold for twenty minutes could typically be resolved with brief attentive listening. Dismissive attitudes accomplish little beyond..

I finally see why locals have lost trust in this facility. We're visiting relatives from Australia and encountered an insect in the accommodation upon arrival. Everyone subsequently fell ill. While..