MC

Maggie C. 2 months ago • From Google

Rating

Poor

Doctor wouldn't listen during phone call

I was disappointed with the approach taken during a recent phone consultation. The clinician came across as dismissive and questioned my account of previous treatments, suggesting they hadn't occurred when I believed they had. I provided the dates I had recorded, but was told these weren't visible in their system. This was frustrating as I've generally had positive experiences at the practice. During the call, I felt I wasn't being listened to properly and was interrupted several times during the conversation.

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