Cherry Hinton Medical Centre
ME
M E. 3 years ago • From Google
Excellent
I've been a patient at this practice for under a year and have experienced both challenges and successes: On the negative side, the booking system leaves much to be desired. Calling at 8 am typically means waiting thirty minutes or longer. On one occasion, I phoned right when they opened at 8:00 but didn't speak to anyone until 8:49, only to be told all slots were full and I couldn't book for the following day either—I was advised to ring back earlier or visit in person. This was incredibly frustrating, as spending nearly an hour on hold naturally creates the hope of actually receiving assistance, particularly when you're anxious or in pain. The Doctorlink platform has some merit if your issue matches their offerings and you can clearly articulate your symptoms, but for the majority of our medical needs, it's simply not applicable. I'd appreciate an improved online option for sending messages that respects everyone's time, or alternatively, more staff to answer phones (though their recorded message about recruiting receptionists for 6-9 months seems questionable). There was also disappointment when I submitted a request for unrestricted access to my medical records in person (I had to leave work in my uniform since they wouldn't accept it from my partner) and received no response for several months. When I followed up, receptionists claimed they couldn't locate my application. This was upsetting given that my overseas doctors required specific information. That said, they acknowledged the error graciously and treated me with courtesy and understanding. The reception team generally demonstrates genuine warmth and compassion, which is invaluable when you're calling in distress. The doctors, however, deserve exceptional praise. Dr Kobes, Dr Walcott, and Dr Chapman, along with ANPs Mr Kazhanje and Ms Stevens, have been outstanding—genuinely caring, knowledgeable, dependable, and personable professionals with impressive clinical expertise. It's admirable how they maintain such kindness and patience amid their demanding workload. Thank you all for making me feel confident that I'll receive the care I need.
Marc-anthony F.