AP

Angela P. 4 years ago • From Google

Rating

Bad

Doctor's call was a total bust

Absolutely horrendous service... I finally managed to navigate through the absurdly complicated booking system to schedule a call-back appointment. Received a text confirming an appointment precisely a week later between 11:20-11:30. I ended up calling the surgery at 11:50, only to be left on hold for 40 excruciating minutes. When I finally got through, I was told the doctor called at 11:56 - which is ridiculous, considering my original time slot was 11:20-11:30, and I had been stuck on hold for over 40 minutes! The doctor promised to call back today, and indeed rang me around 3pm while I was at work. Uncomfortably, I had to discuss my medical history in a public space, explaining my chronic migraines and emphasizing the need for comprehensive investigations. The doctor's response was to suggest blood tests, seemingly oblivious to the fact I've already undergone multiple blood tests in the past year. Their attitude was utterly dismissive, essentially brushing off my legitimate health concerns about daily painkiller usage. The complete lack of empathy and professional care is infuriating. I am absolutely determined to escalate this to the ombudsman, as this level of medical negligence is completely unacceptable.

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