West Road Medical Centre

It has been difficult to get through by telephone and obtaining an appointment has proven challenging. After attempting to access services for an extended period, I am considering switching to a..

I have been experiencing ongoing difficulties with the management of my skin condition. I am repeatedly being passed between different services, and despite having had this condition for many years,..

The practitioners at this surgery appear to delay providing appropriate care until health issues become significantly worse. While not all staff members fall into this category, as some demonstrate..

Poor service experience has prompted me to seek care elsewhere. The clinical staff appeared to lack the level of experience I would have expected.

The appointment availability at this practice has been disappointing, with most enquiries resulting in a recommendation to attend the walk-in centre instead. This is a significant step down from my..

This practice has proven to be a challenging place to register with. The reception team appears reluctant to facilitate appointment bookings. Rather than consulting existing patient records, they..

I have been attending this practice for more than 15 years and have consistently had no complaints to make. The team members have always been excellent, and I am very satisfied with the care provided.

Extremely poor service experience. Unable to reach the practice by phone. Spent an extended period on hold before giving up to write this review.

The team here is excellent and they provide wonderful ongoing care. I'm very grateful for their support.

I have been attempting to secure an appointment for an extended period without success, as the practice has indicated they are at capacity.

Made the switch from my previous practice to my current one, and it's genuinely been one of the best choices I've made. The appointment system works well, the service is dependable, and I have..

I couldn't express my gratitude enough for the exceptional care I received at the centre. Following a serious accident, I sustained significant injuries and the team went above and beyond to support..

I would not recommend this practice to others. If you value your wellbeing, I would suggest considering an alternative GP surgery and lodging a complaint with the appropriate regulatory body. As a..

The staff and medical professionals were approachable and welcoming, though the practice felt quite busy and overcrowded.

I had a very negative experience at this practice. I found the staff unhelpful and felt they were dismissive. I experienced difficulties when trying to book an appointment, as the call was..

When you call to book an appointment, you end up having to describe your medical concern and the reason for your visit to the reception staff. The reception team then determines whether you'll..

I was dissatisfied with the service provided. The treatment I received fell short of expectations. My health concern continues to deteriorate, and I felt that the level of care and attention was..

Excellent team and positive experience overall.

The team at this practice demonstrated a manner that felt unwelcoming and dismissive, with an overall attitude that was unhelpful and appeared disengaged.

The practice is very busy due to its location, and staff are frequently occupied managing patients with varying levels of English language proficiency, which can affect their energy levels.