Springwood Surgery

My elderly mother was unable to obtain an in-person appointment and subsequently received a diagnosis that did not reflect her actual condition. She has since developed a serious infection and..

Extremely frustrating experience with appointment availability. The difficulty in securing a timely slot is concerning, as it may contribute to unnecessary emergency department visits and strain on..

The NHS appointment system feels like entering a lottery where securing a slot proves extremely difficult and the chances of success appear heavily weighted against patients.

Disappointing experience overall. Initially, I noticed the opening times displayed online did not match when the practice actually became available. I arrived expecting to call at 9am but discovered..

The medical staff are wonderful, however the telephone system presents a significant challenge. You may need to allocate considerable time to get through. Even after reaching the front of the queue,..

As someone managing complex mental health conditions, I found the experience at this surgery to be disappointing and felt the service fell short of professional standards. Due to difficulties I..

Obtaining an appointment feels like a game of chance. After numerous attempts to reach the practice, you finally get through, only to find that all available slots have already been taken. It's..

When attempting to contact the practice by phone, I experienced being placed in a queue for an extended period only to have the call disconnected just as I reached the front. This has occurred on..

I have nothing but positive things to say about the care I have received. I am very satisfied with every aspect of my ongoing treatment and have great respect for all the team members at the practice.

I experienced a urinary tract infection recently and was impressed with how promptly it was addressed. I was able to receive care on the same day I contacted the practice, and found the healthcare..

I waited on the phone for 40 minutes and was still 15th in the queue. When I called again later in the afternoon, I was first in line but had to wait another 20 minutes before someone picked up. I..

I was very disappointed with the standard of care and assistance I received from this practice following my recent hospital discharge. After leaving hospital on Thursday, I was informed that I would..

I was extremely dissatisfied with the service my daughter received at this surgery. I intend to escalate this matter formally and pursue this further through appropriate channels. I am very upset..

The team demonstrated a welcoming and approachable manner.

Disappointing experience. The staff came across as dismissive and self-centred. There seemed to be a lack of honesty and consideration for patients. While waiting, I noticed another patient who..

After relocating from a nearby area last autumn, where I had experienced dissatisfaction with my previous healthcare provider, I have been delighted to discover that this practice demonstrates..

We have been registered with the practice for approximately a year and have made use of several different services including nursing, medical, blood testing, and urgent care provision. All of these..

Getting seen by the doctor once you have secured an appointment is generally a positive experience, but the process of actually obtaining an appointment presents significant challenges. The..

It can be difficult to get through on the phone but the staff are incredibly kind and compassionate and treat you with respect, particularly the clinical team members I have encountered.

I had a very helpful appointment today using the online consultation service, which allowed me to avoid the early morning rush that typically occurs at the practice, as I'm usually commuting to work..