CR

Chillborg R. 8 years ago • From Google

Rating

Poor

Doctors Great, But Booking a Nightmare

The medical professionals here are truly excellent, but I believe the front desk personnel require additional training. Their appointment booking phone line has been non-operational for THREE YEARS, and no one has addressed this issue. Moreover, to secure an appointment, you must call precisely at 8am. Imagine if everyone attempted to book at that time and the slots fill up - you're then forced to try again the following day. When you request an appointment with reception, they lack a structured approach, resulting in consultations with various doctors. I personally feel that consistency with one physician allows for better patient understanding. Their administrative system remains unchanged throughout my three-year experience with the practice. The staff are not discourteous, but their operational procedures are EXTREMELY FRUSTRATING.

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