Church Road Surgery
CM
Claire M. 5 years ago • From Google
Bad
Great Doctors, Awful receptionist staff. Extremely discourteous on the telephone, with one particular woman acting as if she's a medical professional and arbitrarily deciding appointment eligibility. I had to make multiple calls to obtain a prescription that had been electronically submitted by the hospital, taking over a week to process. When I raised this issue, the receptionist dismissively claimed the doctor was reviewing it immediately, as if she had a direct view into the consultation room. Upon calling back, she said she would pass it to the doctor right then, clearly contradicting her previous statement and revealing her earlier response as a brush-off. They demonstrate a complete disregard for patient needs and fail to comprehend the critical nature of certain prescriptions. I waited all day for a virtual appointment, but they never called, claiming they left multiple messages. Since they had verified the number during booking, it's evident they deliberately avoided making contact, not attempting to reach me on either my mobile or landline. Their prescription handling is equally incompetent. A dietician sent a letter directly to the surgery specifying required quantities, yet they couldn't even send half the amount indicated. Getting an appointment here requires magical intervention - you'd need a genie lamp to have any chance. If you want to be treated disrespectfully, just contact the receptionists. The doctors are competent and identified my health issues early, but the rest of the staff are thoroughly unprofessional.
Claire G.