Church Road Surgery

I showed up for my scheduled visit, only to find the establishment shuttered. I lingered for a while, thinking perhaps they were running behind schedule. They had previously confirmed a Saturday..

The clinic's phone system is completely inadequate. Securing an appointment is near impossible unless you're among the select handful who manage to snatch a slot precisely at 8AM. It's baffling why..

I've been a patient at this medical practice for quite some time. Appointment wait times can be a bit lengthy, though that's fairly standard across most clinics. The staff consistently demonstrates..

The front desk staff at this medical practice behave as if they have the authority of physicians when scheduling appointments, effectively controlling patient access. Consequently, we've frequently..

Terrible customer service with staff who seem completely disinterested and unhelpful. The employees, both on the phone and at the front desk, display a total lack of empathy or concern for customers.

Medical service is abysmal, and a single star rating is far too kind! Scheduling is impossible, with zero availability that suits patients' needs. They consistently break promises about follow-up..

Steer clear of this establishment. I made 232 calls today and couldn't get through at all...

Consistently friendly and welcoming front desk team, both during phone interactions and in-office encounters

It's the 21st century, and yet their booking process is still stuck in the past - absolutely impossible to make a reservation by telephone!

Stuck in limbo since February 20th, desperately seeking my medical documentation. This morning, I anxiously anticipated their call, but was met with silence. Forced to reach out myself, I discovered..

Every attempt to schedule an appointment at 8 o'clock over the past three days has been met with the same frustrating response: no available slots. Meanwhile, my health condition is deteriorating..

I am responsible for my wife's care, and she requires medication every Monday. Each time I placed the prescription in the collection box, it would mysteriously vanish, forcing me to argue that I had..

Arrived for my B12 injection but was redirected at the entrance and prevented from entering the treatment room.

Called the company well before their closing time, and despite being second in the queue, I was completely ignored. Even when the system indicated I was first in line, no representative picked up...

Scheduling a consultation here is incredibly challenging, bordering on the realm of impossibility.

I've been seeing Michelle, the nurse, for more than 22 months, and she has consistently been caring and delightful. My gratitude also extends to Dr. Edwards and Dr. Fox for their exceptional care.

Seriously, the front desk employees are incredibly unprofessional. Instead of calmly explaining what's happening, they become defensive and make you feel like you're causing problems. I mean, all I..

Securing a consultation can be challenging, but the front desk staff have been responsive when I've explained my scheduling struggles. Remarkably, despite a 15-minute wait this morning, I managed to..

The receptionist's behavior was absolutely appalling. I was initially instructed over the phone to collect wound dressings, but upon arrival, I found the facility locked. After being sent back and..

Throughout the challenging pandemic period, this medical practice has consistently demonstrated exceptional compassion. As another year rolls by, I've encountered multiple health issues, and the..