LP

Lynda P. 2 years ago • From Google

Rating

Great

Doctors great but receptionists need serious improvement

The medical professionals at this practice are truly exceptional and incredibly supportive. Unfortunately, the same cannot be said for some of the reception staff. Recently, after experiencing a serious illness and being prescribed medication, I encountered side effects that my doctor advised me to report. When I called to seek guidance, the receptionist was completely unhelpful and dismissive. Despite my clear explanation that I urgently needed medical advice, she stubbornly insisted I call back at 8am the next morning. This creates another challenge, as getting through at that time is virtually impossible, and by then all appointments are typically gone. I simply wanted some professional input about managing my medication, and I even stated I would speak to any available doctor. However, the receptionist remained curt and unfriendly. It's truly disappointing because, as I mentioned, the doctors themselves are absolutely wonderful and provide excellent care.

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