AG

Alicia G. 5 years ago • From Google

Rating

Poor

Doctors great, but receptionists not so much

The medical professionals at this practice are truly top-notch, potentially the best I've ever encountered... however, actually connecting with them proves to be a significant challenge. Repeatedly, the front desk personnel have declined to include me in callback lists, seemingly believing they possess medical expertise that supersedes my concerns. They frequently redirect patients, suggesting they speak with a therapist about medication issues rather than consulting directly with a physician, and they appear to consider this approach appropriate. Such behavior is remarkably unprofessional and serves only to amplify the already uncomfortable and perplexing experience of being unwell.

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