St Albans Medical Centre
Nina B. 4 years ago • From Google
Poor
Doctors great but secretaries ruin the experience
The medical professionals here are exceptional, and I have no criticisms of them. They swiftly identified my daughter's DDH when numerous other healthcare providers had overlooked it, and they've consistently been outstanding during our visits. They are not the reason for my low rating. However, the administrative staff significantly undermine the practice's quality. While we understand they're under pressure due to Covid and other challenges, it's unacceptable to consistently treat patients rudely over the phone, especially when patients are dealing with health issues and potential trauma. A bit of compassion, professionalism, and empathy can make a tremendous difference. Telephone communication is crucial in healthcare settings. I would now prefer to submit an e-consult, wait endlessly, or even self-medicate with old prescriptions rather than endure the hostile reception I experience when calling. Just the thought of phoning triggers intense anxiety and dread. Securing appointments is already challenging, particularly since they eliminated the app booking option. Additionally, the secretarial staff seem poorly informed about certain procedures. When my one-year-old son needed vaccinations last year, I called ahead to inquire about a previous vaccination. I was assured everything was fine and the appointment could proceed. Upon arrival, we were suddenly informed he couldn't receive all scheduled vaccinations due to insufficient waiting time after his previous shot. Consequently, I had to return with my infant, subjecting him to unnecessary additional stress due to the secretary's misinformation. When I raised concerns about this error, the response was disappointingly indifferent. It's truly unfortunate because, as mentioned, the doctors are absolutely brilliant, but they're unfortunately not supported by a competent administrative team.
I'm frustrated with the constant messages urging me to schedule a flu shot, yet every time I attempt to book, I'm informed that no appointments are available. To make matters worse, they then send..
St Albans Medical Centre
David N.
These folks are incredible. I've been associated with them for three decades, and they've genuinely been lifesavers for me. I'm even convincing my wife to transfer her care here because their..
St Albans Medical Centre
chris s.
I wholeheartedly endorse Doctor Pavey. After encountering numerous disappointing interactions with medical professionals in the past, Doctor Pavey stands out as truly exceptional - compassionate,..
St Albans Medical Centre
Louise G.
Superb medical procedure. Compassionate primary care physicians My doctor, Dr. J Adams, demonstrates remarkable professionalism and genuine empathy. A truly outstanding general practitioner with..
St Albans Medical Centre
Tim W.
The staff at reception and prescriptions consistently provide exceptional assistance, demonstrating genuine kindness and professionalism when addressing my questions. Dr. Dave is equally outstanding..
St Albans Medical Centre
Erik O.
Finding a doctor's appointment here is way more convenient compared to my previous healthcare provider.
St Albans Medical Centre
Garfield (.
A mediocre medical practice that could benefit from some updates to its reception space, particularly the uncomfortable seating arrangements.
St Albans Medical Centre
David M.
The personnel and physicians here are truly exceptional. They consistently demonstrate a helpful attitude and greet you with a warm, welcoming smile.
St Albans Medical Centre
Edit L.
Can't schedule a meeting no matter what; instructed to call starting at 8 am, I've been attempting all morning, the phone line is perpetually occupied, this situation is absolutely ridiculous
St Albans Medical Centre
Clare H.
I have absolutely nothing negative to say about this medical facility. Throughout my interactions, they have consistently provided ample scheduling opportunities. My sincere appreciation goes out to..
St Albans Medical Centre
Hamit K.
I encountered a deeply upsetting and unprofessional encounter with the front desk staff at this healthcare facility. When I reached out to discuss worries about my young child's medical condition, I..
St Albans Medical Centre
Ingrid D.
Switching to this surgical practice was the most excellent decision we could have made. The staff are incredibly warm, approachable, and supportive. We extend our sincere gratitude.
St Albans Medical Centre
Bethany L.
I found myself in a bind after delaying my prescription refill. Reaching out to the prescription team at St Albans, I was thoroughly impressed. They went above and beyond to ensure I received my..
St Albans Medical Centre
Ed F.
Getting a consultation feels like an uphill battle. You're forced to call precisely at 8am if you want any chance of scheduling, whether it's an in-person or phone appointment. The online booking..
St Albans Medical Centre
Patricia T.
Throughout my extensive 49-year history with this medical facility, I can confidently express my utmost admiration and respect for every single staff member who has been part of my healthcare journey.
St Albans Medical Centre
Donna W.
Exceptional medical professionals who have consistently provided outstanding care for my entire family. Their expertise and compassion are truly remarkable.
St Albans Medical Centre
GypsyBlood R.
Every visit to this clinic is a delightful experience. The staff are incredibly friendly and maintain a high standard of professionalism.
St Albans Medical Centre
Heidi K.
The staff here are wonderfully welcoming and professional, exactly what you'd want from a medical practice! After suffering through my previous surgery's terrible communication (they were impossible..
St Albans Medical Centre
Lindy J.
Such a warm and welcoming medical team!
St Albans Medical Centre
Salma S.
Dr. Sophie Scott stands out as an exceptional physician, embodying the highest standards of professionalism and compassion in her medical practice. Her approach to patient care is truly remarkable,..
St Albans Medical Centre
marie f.