Denmark Street Surgery
TS
Teresa S. 9 months ago • From Google
Average
I previously left a review some years ago but have decided to remove it as circumstances have evolved. However, my assessment of the clinical staff remains consistent. The healthcare professionals I have consulted with, including my regular practitioner, have demonstrated considerable understanding and support. Unfortunately, this positive experience is not always mirrored by the administrative and reception personnel. There appear to be recurring issues with the administrative team misplacing correspondence and written communications. I recognise that these roles present genuine challenges, and I make a conscious effort to approach all interactions respectfully and courteously. That said, there are occasions when certain team members adopt an unhelpful and dismissive manner from the outset of contact, which can create a difficult dynamic. Whilst this applies to only a minority of staff, it remains disappointing. Given that I manage multiple ongoing health concerns, I have frequent contact with the practice, which means my observations are informed by numerous interactions over time.
Jasmine S.