Prospect Medical Centre

I made an effort to call early in the morning to book an appointment, but despite calling at the designated time, I found myself quite far back in the queue. After waiting for a considerable period,..

I have been attending for regular annual health assessments on a yearly basis for several years.

I found this practice's service quite frustrating. I called shortly after the phone lines opened and experienced multiple disconnections. When I finally got through, there were no available..

The reception staff displayed an unhelpful and dismissive attitude. The practice appears to lack adequate procedures for scheduling appointments and communicating with clinicians. It seems unclear..

The service provided fell significantly short of expectations.

I have always found the clinician at this practice to be highly professional, approachable, and supportive. They take the time to listen carefully to my family member's concerns and explain..

The service I received was disappointing. Staff seemed disengaged and unhelpful, with phone calls going unanswered. The overall experience fell well short of what I would expect from a healthcare..

This practice does not meet expectations and I found the experience quite disappointing.

Disappointing experience. I would advise caution before registering with this practice. The appointment booking process, particularly regarding phone calls, fell short of expectations.

Some of the reception staff can be unhelpful and lack courtesy when dealing with patients.

It is extremely challenging to secure an appointment 🙃 😩 and when you finally manage to reach someone, the reception team can seem unwelcoming.

This practice does not meet my expectations, though I was required to provide a rating to submit this review. I would recommend considering alternatives to this surgery. The reception team's..

The practice frequently fails to provide available appointments despite requesting that patients contact them to book. When calls are eventually answered, they claim slots are no longer available...

I have found this to be an extremely unsatisfactory experience with this practice. It is consistently difficult to secure appointments, whether for immediate or future needs. Additionally, after..

This practice has been extremely disappointing. It is very difficult to reach anyone by telephone, and obtaining an appointment is challenging. The team members have been unhelpful and unwelcoming..

I have been a patient at this surgery for many decades. I am finding it increasingly difficult to access GP appointments. When attempting to contact the practice by phone, the lines are frequently..

I have had a very negative experience with the reception staff at this practice. I found the manner of the receptionist to be dismissive and unhelpful, and felt that my concerns were not being..

I found it difficult to access services at this practice. On multiple occasions, I experienced disconnected calls while waiting in the queue, lengthy wait times of around an hour, and was..

This practice has not met my expectations. I found the reception staff's manner to be unhelpful and disrespectful.

Even when we arrive punctually for our scheduled appointments, we frequently experience waits extending beyond twenty minutes. The reception area presents the primary concern. When I attempt to..